pools by ben Horrible service santa clarita California

This is an absolutely horrible company.  They were assigned to us by our home warranty company, first american home warranty and they have done nothing but give us a headache and NO RESULTS! 

 I dealt with Jill who answers phones over there and she was an unprofessional b****.

 Alex came to the house, seemed like a nice guy said he didnt know the problem why the pool level was getting lower, he tried a few things but said he would have to come back to "Reassess". 

Meanwhile, no progress happened, we called Jill, she promised to get back to me the next day after she spoke with Alex - never did.  On the next call, she gave me the excuse that her office was waiting for the insurance company to get back to the them to let them know the next step.

A few days later, we called again, now the rep at pools by ben claimed they had no notes on our property in their system!   They gave us the runaround for weeks.

To make matters worse, the company finally got back to the home warranty insurance company after a few weeks and said it must be an underground leak, despite the fact that Alex never came back to reassess anything.  Now, thanks to this vendors negligence, I cannot make a claim under my warranty and I still don't know what the problem is. 

 I am filing a complaint with the contractors license board and every online vendor I can find.  This company was not listed on BBB.