• Report: #1086299
Complaint Review:


  • Submitted: Sat, September 21, 2013
  • Updated: Sat, September 21, 2013

  • Reported By: Fight Back Jim — Wichita Kansas
3, Passage des Bleuets, 78420 Carrières-sur-Seine Internet France

PopFax.com Rip Off I ordered Popfax service. After sign up I could not fax to my home office. My card charged first day of Free trial. Carrières-sur-Seine France

*REBUTTAL Owner of company: Popfax free trial does not require credit card information

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On September 15 I accepted Pop Fax offer for free trial of online faxing services.  In the sign up process Pop Fax required a payment card but promised the Free trial.   Pop Fax charged my card first day.

I immediately attempted to Fax reports to my company office and each time I received error message.  Repeat attempts produced same result.  I emailed the company advising the system did not work without immediate response from them.  No solution.

1 day later they responded that their records showed I was successful and had no problems.  They also remitted an invoice for a years service and dated it a week before I signed up.  I then requested a refund and they advised I only had a 3 day free trial and I could not cancel.   I sent back a copy of their offer with no success.

As of now they have my money and I have no services. 






This report was posted on Ripoff Report on 09/21/2013 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/popfaxcom/internet/popfaxcom-rip-off-i-ordered-popfax-service-after-sign-up-i-could-not-fax-to-my-home-of-1086299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Popfax free trial does not require credit card information

AUTHOR: Popfax.com - ()

Dear customer,

In answer to your complaint, we specify that our Free trial package is valid during 3 days. These 3 days you are not required to pay or to insert your credit card information.

You have subscribed to 1 Year Send and Receive service and not Free trial. Thus your Popfax account is active and operational until Sep 16, 2014.

The invoice you have received was correctly dated – September 16, 2013

The email you have received referred to 1 Month of using the Options pack and not a 30 days Free trial:
"Dear Customer,
Thank you for purchasing the Popfax.com service.
*We would like to inform you that we have activated the Option Pack for
free, for 1 month.*"

Popfax guarantees the quality and realibility of fax services. Our support team is at your service during local business hours.


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