Report: #773462

Complaint Review: Port City Chrysler Dodge

  • Submitted: Tue, September 06, 2011
  • Updated: Wed, September 07, 2011
  • Reported By: Carole — Sandown New Hampshire United States of America
  • Port City Chrysler Dodge
    155 Greenleaf Ave;
    Portsmouth, New Hampshire
    United States of America

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Sat., 9/3/11 I was looking to purchase a 2010 Chrysler T&C van. During the negotiations, the salesman offered the car for $19,998. and a trade for my 2004 Dodge of $2800. I told him that I still had 10 payments left on the Dodge of roughly $2500. Later I found that the actual payoff for the loan was $1150. The salesmen said that Port City would take care of the payoff.  Several times I repeated this question and each time he responded the balance would be taken care of.

The cost of the car with trade in would be $17,198, plus $25 Title fee and I made a deposit of $2000 bringing the payment to $15,223. This amount was to be the final cost with no additional charges. The salesman then quoted a monthly payment amount to me for 75 months at 5.75%. I wanted to check out other payment options and said so to the salesman and to the Business Mgr but did sign the purchase agreement with a pickup date for Tues. afternoon. Nothing was said that my arranging for a loan would change the purchase price or that I would have to pay off the old loan myself. Repeatedly I asked about the old loan and repeatedly told Port City would take care of it.

After I got home, I realized that it was Labor Day Weekend and nothing would be open so I called on Sunday and postponed purchase until Friday.  In the meantime, I started researching loan rates. Tuesday morning I received a call from the business manager. When I told him I had found a lower interest rate for the loan, he told me I would have to pay off my 2004 car loan myself or add it to the purchase price of the 2010. I said that completely changed my feelings about the purchase of the vehicle and I wanted to cancel the sale and receive my deposit back. 

I was told I could not get a refund. I either purchase that vehicle or another at Port City or lose the deposit. According to the contract, the deposit is to compensate the dealer for any losses sustained by them. I do not understand what losses could have occurred: it was a long holiday weekend, the contract was signed late Saturday afternoon, the service department was not working on Sunday, the dealer was closed on Monday and it was now 10 o'clock Tuesday. 
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This report was posted on Ripoff Report on 09/06/2011 11:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Common Practice

AUTHOR: Robert - (U.S.A.)

Generally when you put a deposit down those are Non-Refundable, so just keep that in mind when you go to the next dealer.  The chances of you getting this money back minus $25-$50 is a long-shot at best.  Because you bought this late Saturday Afternoon, they could claim that they could have sold that car Saturday evening.  They can claim that you took up the time of a Salesman who could have sold a car to someone else.

As for the Payoff.  It doesn't matter what the dealer tells you, even if they "Payoff" the old loan it is actually you who is paying it off.  They may just add that amount to your loan.  But they may be a little more sneaky.  They can do this by not offering you as much on your Trade-In, not coming down on the price of the car as much, or find you a loan that has a higher interest rate where they can get a piece of it to make up for the payoff.  This is actually really easy to prove.  Go to another dealer DO NOT tell them you have a payoff balance.  Get the best deal you can, Trade In, Purchase Price, Interest Rate & Terms.  Then tell them you have a Payoff, and ask them to make they deal they need to payoff the loan.  My guess is you will get the same reaction from them.  That is to either pay it off yourself or add it to the new loan balance.

I did notice another statement.  You said that between Saturday Night and Labor Day you were able to find a loan with a lower Interest rate.  Since banks would generally be closed I hope you mean you got approved through some on-line process and didn't just look around.  Because if you have not been approved you may not actually get that lower rate, and this entire issue may be for nothing.
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#2 Author of original report

Two issues here

AUTHOR: Carole - (United States of America)

The difference between the monies offered as Trade In on my van and the outstanding loan combined equaled the approximate value listed for a trade-in on Edmunds. The dealer would be able to sell my trade-in and make a profit of $1550+.


The idea of the dealer paying off the loan was inferred especially since I had clearly stated that I was seeking alternative loans and the salesmen & Bus Mgr assured me the loan would be paid off by Port City.

The 2nd issue is the deposit. Had Port City said we will return your deposit minus a small amount of money, $25 or $50, for paper work that would have been acceptable. I am now forced to purchase a vehicle at Port City or lose $2000.


Yes, last week I was willing to do business with them; now, having seen how they operate, I don't have a great feeling about this operation.  I am a woman and I am over 75 years old. Did they take advantage of me? I'll never know the answer to that question.
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#3 Consumer Comment

Major Misconception Here!


When the dealer tells you they are going to pay off the remaining balance of a trade, do you actually think this is a gift?  For the dealer to sell the trade, take it to the auction or even take it to the dump the dealer MUST have clear title to the trade.  The ONLY way to get it is to pay off the loan!  The dealer then adds the pay off amount to the loan of the next car and usually writes the new loan for some horrendously long term so that the amount can be "buried" in it!  The dealer is NOT doing you a favor!  They MUST do the pay off to get the lien off the title and then you end up paying the pay off back.  THE DEALER ISN'T "GIVING" YOU A THING!  Whether the check comes from them or from you, the end result is YOU are the one who is paying off the car.  Plain and simple!

No ripoff here!  And NO, I don't work for them or the lender!
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