Report: #1363980

Complaint Review: Portfolio Recovery Associates, LLC

  • Submitted: Sat, March 25, 2017
  • Updated: Sat, March 25, 2017
  • Reported By: PRA DISPUTE — Gray Summit Missouri USA
  • Portfolio Recovery Associates, LLC
    140 Corporate Blvd.
    Norfolk, Virginia
    USA

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I recieved a letter from Portfolio Recovery Associates on March 25, 2017 dated March 18, 2017. They claim I owe $1,415.76 from an alledged account I opened in August 22, 2005 with Dell Financial Services LLC, creditor being CIT ONLINE BANK. I called and talked to a representative of PRA who told me the alledged debt was placed in a bankruptcy filing in 2010 and also told me that the "statutes or limitations has expired on this".


I have filed a dispute letter in writing to this company stating this is not my debt. I also added that anything bearing my name is a forged document.

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This report was posted on Ripoff Report on 03/25/2017 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/portfolio-recovery-associates-llc/norfolk-virginia-23502/portfolio-recovery-associates-llc-trying-to-collect-alledged-debt-in-which-one-of-their-1363980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
4Consumer
0Employee/Owner

#1 Author of original report

Attempt to reach you

AUTHOR: - ()

Mr. Strother, per our phone call 4-27-2017, I received a letter from Dell stating, "Dell Financial Services sold thid account and no longer services the debt." Also, "Any claims of unauthorized use or fraud are the responsibility of the entity that purchased the debt fron Dell Financial Services. Please contact the purchaser with any concerns you have surrounding the debt."

I tried to reach you by phone 4-28-2017, with no luck.

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#2 Author of original report

Bait & Switch

AUTHOR: - ()

After approximately a month of waiting for a reply from Dell Financial Services, whom Portfolio Recovery Associates told me I need to talk to, I received a letter from Dell stating,"Dell Financial Services sold this account and no longer services the debt". Upon trying to contact Portfolio Recovery Associates 3 times today, 4-28-2017, at 4:33 p.m., 4:34 p.m., & 4:35 p.m., I received no answer. I have proof of this on my phone call logs. I believe I have been "baited & switched". PRA told me I need to contact Dell and now Dell tells me I need to contact PRA. The letter I received from Dell also states, "Any claims of unauthorized use or fraud are the responsibility of the entity that purchased the debt from Dell Financial Services. Please contact the purchaser with any concerns you have surrounding the debt." Again I say to Portfolio Recovery Associates, this is NOT my debt!

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#3 UPDATE Employee

Would like to help (4).

AUTHOR: JerrySatDell - (United States of America)

Hello PRA DISPUTE,

I learned you tried to call me today, and looking at your second post on this website confirms it. I apologize you had difficutly reaching me. Yes I work at Dell EMC. From the Dell Customer Care Resolution Specialist I received your name and contact information. I will call you Monday, April 3, 2017, at 1PM CDST. I look forward speaking with you.

Respectfully,

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

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#4 Author of original report

Jerry Strother @ Dell Financial

AUTHOR: - ()

 I received rebuttal on my original report stating that employee Jerry Strother from Dell Financial wanted to help me with my issue. I was to call 1-800-283-2210 at X 7233492. I have tried twice to call this person and twice the Dell representative on the phone told me that there is no such extension and no such person. I guess I have no choice but to believe that someone at Dell is playing tricks who doesn't exist. This is also a form of rip-off that should not be tolerated.

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#5 UPDATE Employee

Would Like to Help (3).

AUTHOR: JerrySatDell - (United States of America)

Hello PRA DISPUTE,

I wanted to try once more to reach out to you regarding your post. I still want to help.  If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

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#6 UPDATE Employee

Would Like to Help (2).

AUTHOR: JerrySatDell - (United States of America)

Hello PRA DISPUTE,

I wanted to try again to reach out to you regarding your post. I would like to assist. If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

 

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#7 UPDATE Employee

Would Like to Help.

AUTHOR: JerrySatDell - (United States of America)

Hello PRA DISPUTE,

My name is Jerry Strother, and I am an employee of Dell Financial Services within Dell EMC. I saw your post and I am concerned with your situation. I would like to assist. If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
DFS Office of the Customer
Dell EMC | Financial Services
Office +1-512-723-3492
Fax +1-512-283-8876 (must be to my attention)
Jerry.Strother@Dell.com

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