Complaint Review: Portforward.com - Internet
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- Author Confirmed
- Portforward.com portforward.com Internet U.S.A.
- Phone:
- Web:
- Category: Computer Software
PORTFORWARD IS A RIPOFF BEWARE! Internet
*REBUTTAL Owner of company: Ah, I found you in our support logs.
*REBUTTAL Owner of company: Unfortunate.
Show customers why they should trust your business over your competitors...
Portforward.com markets a configuration software that does not work. When you try to get tech support they send you a form letter which is a list of things that they say you are doing wrong. Even after trying everything they list the software still does not work. Now the HARD part, it is next to impossible to contact them for a refund and when you finally are able to find a way to get a refund request through they ignore it. I now have to go through the hassle of dealing with my credit card company to get a refund and that will take months. Stay away from these people they are selling a faulty product that they refuse to refund, I call that fraud!
Dale
langley, British Columbia
Canada
This report was posted on Ripoff Report on 03/02/2008 11:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/portforwardcom/internet/portforward-is-a-ripoff-beware-internet-313987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Ah, I found you in our support logs.
AUTHOR: Dclark - (U.S.A.)
SUBMITTED: Saturday, May 10, 2008
From Dale on 2008-02-24 13:04:03 ---------
I have been unable to get your program to work on my computer. I bought it because it was recommended by members-site.net but I can not get either your program or theirs to work on my 2006 sony vaio with windows XP. I have wasted several days trying to make them work and I am now very frustrated. Please cancel and refund my money to paypal. Thanks, Dale Floyd
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From Tedie on 2008-02-24 23:12:38 -------------------------------------
I need to take a look at a debug log to really know what is happening.
Please do this for me: (it will allow me to view a debug log)
In PFConfig
Go to: Help-> Request Help-> Generate a ticket number.
you will have to message me at that time.
-------------------------------------
From Dale on 2008-02-28 10:19:53 ---------
I am still waiting for a refund confirmation. Should I forget about you guys and go straight to Clickbank? I will dispute this charge with Paypal and Visa. You have made it extremely difficult to contact your company and I feel that is so that it discourages people from getting their money back. I am not one of those people, I take it personally when anyone rips me off and I am not discouraged easily. Please confirm my refund request ASAP. Sincerely, D. Floyd
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From Tedie on 2008-02-28 21:44:20 -------
Hey Dale,
If you have suggestions as to how to make our customer service better we are all ears.
I would like you to realize that you are in contact with a real person here and I would like to help you get portforwarded and get PFConfig working.
Now by generating a ticket number I can take a look at a debug log which will allow me to see what is going wrong with PFConfig.
If we cannot fix your problem then we will surely issue you a refund. Rest assured that you have not been ripped off.
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#1 REBUTTAL Owner of company
Unfortunate.
AUTHOR: Dclark - (U.S.A.)
SUBMITTED: Saturday, May 10, 2008
It's unfortunate that you did not take the time to contact support. I'm sure if you did, you would have found us forthright and responsive. When you were inside of PFConfig you could have gone to our support system by clicking Help and then request help. Otherwise you could have just gone directly to the following page.
https://portforward.com/websupport/messagesystem.cgi
Some people purchase the software without looking at our list of supported routers. If someone purchases the software and has an unsupported router, we try to add support for that router. We have built several debugging tools in to PFConfig that will allow us to add support for a new router, when the customer is willing to work with us. If the customer would rather just have a refund than spend the time working, we issue them a refund. I'm sorry that you had such a bad experience.
Dave Clark
PortForward.com
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