Report: #1218194

Complaint Review: Pottery Barn Kids - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Wed, March 25, 2015
Updated: Fri, March 27, 2015
Reported By: annelob — Stockton California USA

Author Not Confirmed

Why?

Pottery Barn Kids Nationwide USA

Phone: 1-800-430-7373
Web: www.potterybarnkids.com
Category: Furniture & Furnishings

Pottery Barn Kids Pottery Barn (Williams of Sonoma, Inc.) Horribly Delayed Promised Shipment Times, Defective Product, Bad Company Policy Nationwide

*Author of original report: Issue Resolved

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We placed an order on January 19, 2015 for an Oversized Anywhere Chair With slipcover - 050199963932. We received the item over two months later (today) on March 25, 2015 which is way later than the promised estimated shipping time. When I assembled the chair and upon further inspection, I noticed that the right piping on the armrest has a ripped seam with the thread coming out.

Today, March 25, 2015, I contacted customer service representative Sarah about what can be done to resolve this. My daughter wants the same exact slipcover but was informed that the slipcover has a JUNE 10, 2015 estimated shipping time. I do not think we deserve to wait almost half a year (nearly 5 months) to have our order fulfilled. Also, what would we do with the foam pieces without a cover? They are not usable without a slipcover.

I asked Sarah to connect me to a supervisor but she transferred me to a gentleman named Scott who was not a supervisor. Scott told me that I could keep the defective slipcover and wait until PBK ships me the replacement cover in June (Order #050844624665). I am upset because they are charging me again for a defective item that was not under my control. I am truly appalled by this company's way of rectifying the situation (with no offense to Scott since he tried his best).

This report was posted on Ripoff Report on 03/25/2015 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pottery-barn-kids/nationwide/pottery-barn-kids-pottery-barn-williams-of-sonoma-inc-horribly-delayed-promised-shipm-1218194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

0Employee/Owner

#1 Author of original report

Issue Resolved

AUTHOR: - ()

SUBMITTED: Friday, March 27, 2015

POSTED: Friday, March 27, 2015

The corporate customer relations officer contacted me personally via telephone and e-mail to resolve the situation on 03/26/15. We were given a new seat cover the next day (03/27/15). I am happy with the outcome and will continue to patronize Pottery Barn Kids if only their transactions run this smoothly every day. Also, I was not aware that the delayed shipping times was due to port strikes. I was just made aware of this from the corporate customer relations officer.

Thanks to Ashley for helping me.

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