• Report: #1035764
Complaint Review:

Pottery Barn PotteryBarn Kids

  • Submitted: Mon, March 18, 2013
  • Updated: Mon, March 18, 2013

  • Reported By: RL — DANBURY Connecticut
Pottery Barn PotteryBarn Kids
Internet United States of America


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Pottery Barn customer service is a disaster. Many of their products, including the more expensive leather and wood furnishings are made in China now. We have experienced leather which is leaching out its oils on to the chairs surface and an expensive reclaimed wooden table which is cracking apart before our eyes.

In the meantime, their billing dept. "Comenity" happily bills away, charging incorrectly for items, not honoring gift cash back purchase awards and charging massive fees for shipping and interest payments.

Have made four documented attempts to contact Pottery Barn to deal with these issues by phone and email.  Now switching over to using legal letters and certified mail.  Buyer beware!  This is not the company it once was.

This report was posted on Ripoff Report on 03/18/2013 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pottery-barn-potterybarn-kids/internet/pottery-barn-potterybarn-kids-comenity-overcharged-excessive-fees-false-statements-poor-qu-1035764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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