• Report: #349369
Complaint Review:

Power Home Technologies Vector Security

  • Submitted: Wed, July 09, 2008
  • Updated: Wed, July 09, 2008

  • Reported By:Stem North Carolina
Power Home Technologies Vector Security
4905 Green Road, Suite 107-A Raleigh, North Carolina U.S.A.

Power Home Technologies Vector Security Shady Business Practices Illegal billing practices?? Raleigh North Carolina

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Originally when I signed up for the security service, I signed up for auto draft so Vector would automatically be paid. Apparently sometime late last year, my bank put a "hold" on the draft for a couple of days and did not release the funds immedietely. Although they were paid a couple days later, Vector canceled my service and sent me into collections. Accordding to them, this bank error allows them to collect three years of monthly service fees when I have only had 4 months of service at that time. Which would aggrevate me, but I would deal with were it not for the fact that they have informed me they do not intend to provide alarm service during the next 2 years 8 months. So I will pay for a service I will not be getting.

Add to that the fact that they have sold this debt without ever notifing me that they had stopped drafting my bank. I have spent the past 8 months assuming they were drafting my account becasue my alarm service has continued. Imagine my surprise when I received a collection letter out of the blue! Vector claims they attempted to contact me via mail but did not have my correct address. I was quite surprised by this since they have come out for three service calls during the last year--and did not mention during any of these visits that they were having billing issues.

And THEN, when I bit my tongue and agreed to pay for the 3 years of "non-service", I was shocked when they told me they would not accept my payment. Instead I was told I will have to take a loan out with a partner company of theirs to pay for the "non-service" and I would assume a high interest rate as well. Overall, I find this all very shady and I would love to know if anyone else has encountered issues with this company.

Stem, North Carolina

This report was posted on Ripoff Report on 07/09/2008 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/power-home-technologies-vector-security/raleigh-north-carolina-27616/power-home-technologies-vector-security-shady-business-practices-illegal-billing-practices-349369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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