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Report: #1334027

Complaint Review: Power Ride Outlet - Upland California

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  • Reported By: CFTheNatural — Pacifica California USA
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  • Power Ride Outlet 1338 W 9th Street Upland, California USA

Power Ride Outlet Would not return my money after my order was cancelled, then wrote me a bad check! Upland California

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On 7/5/16 I purchase a new scooter online from Power Ride Outlet, a scooter/ATV/Motorcycle dealership located in Upland CA that sells online and from their brick & mortar dealership. I paid them $2,740.11 via direct debit from my bank account, to save 3% over paying by credit card. They stated my scooter should ship within 5-7 working days. When I did not receive any shipping update I contacted them the next week, and they told me my scooter was being assembled & inspected and would ship the following week. That did not happen and I called them again, and at this point they suddenly told me that the scooter had not passed customs at the port and was being sent back. They tried to talk me into a different scooter but I wanted to cancel the transaction and get my money back, as I no longer trusted or believed them. They agreed, and told me the refund would be processed within 2-3 days. I called them twice over the next two weeks, and they kept telling me my refund was "in process" but could not explain the delay. I finally threatened legal action and was referred to an Asst Manager named Stephen, to whom I sent an E-mail. He replied and said he was researching my issue and would resolve it by week's end. That did not happen, but the following week (8/26/16) I finally got an E-mail from Power Ride Outlet giving me a USPS Trackin for my refund check, but when the check arrived and I deposited it, the check bounced!!  I contacted them but all they said was "we will have Accounting look into it" and they never responded to me again.

I filed complaints against them with the Better Business Bureau and the California State Department of Consumer Affairs, both of whom contacted Power Ride Outlet but never heard back from them.  I sent them a Demand Letter on 10/5/16 saying if they did not pay me by 10/18/16 I would take them to Small Claims Court, but they still would not reply.  My only choice now is to pay a company to file against them in Small Claims Court, which I intend to do, and then fly down there to appear in court and get a judgement against them.

Do not use this company, they are crooks and liars and thieves!  They stole my money and have refused to return it even though they issued a Credit Memo and openly admit my order has been cancelled.

This report was posted on Ripoff Report on 10/19/2016 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/power-ride-outlet/upland-california-91786/power-ride-outlet-would-not-return-my-money-after-my-order-was-cancelled-then-wrote-me-a-1334027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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