Report: #901542

Complaint Review: Precision Camera Repair, Inc.

  • Submitted: Fri, June 22, 2012
  • Updated: Fri, June 22, 2012
  • Reported By: Mark — Colorado Springs Colorado United States of America
  • Precision Camera Repair, Inc.
    11500 Rojas Drive
    El Paso, Texas
    United States of America

Precision Camera Repair, Inc. Sent Canon Rebel XT SLR for repair; returned as unrepairable and further physically damaged El Paso, Texas

Show customers why they should trust your business over your competitors...

Sent the camera in to Precision Camera after paying a flat rate in advance of about $130.  I knew ahead of time that if they could not fix the camera I would be out my $130.  That is not the issue of this ripoff report.  The original symptoms and the rapidity in which the camera failed suggested a repairable electronic problem, or I would not have taken the chance.

Camera arrived with the following short statement:

"Unfortunately, we must return your equipment unrepaired as it is beyond economical repair (BER) due to extensive internal corrosion damage found upon examination.  In our opinion a reliable repair is not possible to your equipment due to this damage."

The first thing I noticed is the camera body had an internal rattle that was absolutely not present when I mailed it.  I also noticed the pop-out flash had been damaged as if the camera had been dropped.  This damage was absolutely not present when I mailed it in to them.

I myself am an electronics tech, very familiar with electronic circuitry and surface mount components.  I figured I had nothing to lose, since the symptoms were actually a lot worse than before I sent the camera.  So I pulled off the outer case completely and did a very careful inspection of my own.  I know what corrosion looks like on miniature ribbon connectors, leaking/defective surface mount components, and metal surfaces.  As far as I could tell there was absolutely NO corrosion of any kind anywhere inside the camera....much less the "extensive internal corrosion" claimed by Precision Camera.

I say again - there is absolutely no evidence I can see anywhere of corrosion of any type whatsoever.  The camera exhibits physical damage in at least the two areas outlined above, and the display symptoms are worse than when I sent it in.

You can draw your own conclusions on this.  Personally, I will never do business with Precision Camera again, and you can bet I'll relate my experience to all my photographer friends, most of whom are professionals.

Since I suspect many camera shops use Precision Camera for repairs, you would do well to check with them beforehand on any of your repairs.
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This report was posted on Ripoff Report on 06/22/2012 05:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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