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Report: #1192815

Complaint Review: Precision Tune-Andover & Coon Rapids - Andover Minnesota

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  • Reported By: Anonymous — St. Paul Minnesota
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  • Precision Tune-Andover & Coon Rapids 3658 NW Bunker Lake Rd. Andover, Minnesota USA

Precision Tune-Andover & Coon Rapids MISDIAGNOSED AND CAUSED MORE DAMAGES-NO WARRANTY. Andover Minnesota

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Took a 92 Buick Lesabre here to have them diagnose the vehicle since I didn't have time and was leaving town the next day and a friend was going to be driving this for a few months while I was out of the cities.

They said I have a crankshaft sensor code set and the sensor looked beat up, I didn't want to let them repair it but I didn't have a choice so let them replace the sensor which is behind the Harmonic Balancer and needs a special tool that they said they had. THEY DID NOT HAVE THIS TOOL AND GUESSED because the car intermittently stalled for the new few months she drove it around. They installed the sensor and told me to come get the vehicle, I drove away and as soon as I got 8 miles, the check engine light came on. Told the person who was driving it too take it too O'Reillys the next day and scan the code. THE CODE WAS NOW A CAM SENSOR CODE. She drove the car because it didn't stall but once and restarted.

When I got back to town, I brought it back to them again for DIAGNOSIS BUT THE MANAGER TOLD ME THEY DIDNT HAVE ANYONE WITH THE RIGHT TOOLS TO DIAGNOSE THE PROBLEM. For the heck of it, I replaced the Cam Sensor and had the light cleared out and it came right back...

HERE IS WHAT HAPPENED. It went from Crank Sensor to Cam Sensor because the people who did the testing damaged the terminals or the computer on that circuit and this set the code. The car has never had any issues until it came to this mismanaged shop. THIS IS NOT A NEW ISSUE OR THEY WOULD HAVE SAID THERE WERE TWO CODES WHEN THEY SCANNED IT. This is the line the manager used to try and convince me its new.

WHILE TALKING WITH THE MANAGER, he told me they just don't have the right equipment or experience to diagnose this "older vehicle". Its a 92 WITH TECH 1 COMPUTER SYSTEM AND THEY CAN'T DIAGNOSE THIS-YIKES. I have called over four times and left the car here twice and nothing has been done with it and the MANAGER SAYS THIS IS A NEW PROBLEM AND THEY WON'T WARRANTY THIS AND I NEED TO PAY FOR TWO HOURS OF INSPECTION TIME TO TRACK THIS DOWN....People if they had the proper scanner and hired a trained Auto Technician, they could see how many times the key was cycled and the engine started to find out this code started after they touched the vehicle. Now the light stays on and the car fumbles in the morning and if it breaks down....im screwed because of their improper repair procedures they won't stand behind.

I have done some talking to local part stores and a few shops in the area who have said they often get a vehicle from this shop if they can't fix the problem. THIS MANAGER TOLD ME THEY OFTEN TAKE CARS TO THEIR COON RAPIDS STORE which someone working at that store has more experience. OKAY SO WHY DONT THEY TAKE IT TOO HIM TO FIND AND FIX THEIR SCREW UP. The manager told me it would only cost me $95.00 to find my problem so since my time was limited I let them tell me what was wrong and trust they knew what they were doing. BIG FAT LIE. NO WARRANTY AND THEY WON'T RECHECK IT AGAIN. 

Do your research people before you hire all these big corporate stores. This is December of 2014. My issue started back few months ago and trying to leave the car there for a day or two if they need to find the problem they caused but manager keeps saying there is nothing more they can do. TIME TO CALL KSTP 5 OR KARE 11 AND CORPORATE HEADQUARTERS.

TO consumers, I didnt have time to diagnose and repair this since my auto technician equipment was up north so I trusted this place to do this right since this falls into their engine performance ability. The manager told me all this stuff while we were talking in the early part of the situation before this all went south and I started getting nasty. I told this manager to have the owner call me and if they dont fix what they damaged, then I will contact the media.

While I was in this shop a few times, there were comments made by the manager that two cars in the shop were come backs that didnt get fixed right. These comments were again when this had not turned sour on me. This guy managing this place is unprofessional and does not have the kind of experience a manager running a million dollar shop should have. Yes im bitter that im a tech who is being decieved by a shop.

THIS IS THE WORSE TYPE OF REPUTATION TO GET FROM ANOTHER TECH YOU SCREW OVER WHEN YOU WORK ON THEIR CAR AND THEY CAN OUT TALK YOU AND YOUR LINE OF BULL S*** BECAUSE EXPERIENCE DOESNT TEACH US HOW TO BE STUPID BUT BE HONEST AND DO PEOPLE RIGHT.

I PAID IN CASH SO I DON'T HAVE A CREDIT CARD TO FILE A COMPLAINT WITH SO THEY TAKE YOUR MONEY AND RUN!

 

This report was posted on Ripoff Report on 12/03/2014 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/precision-tune-andover-coon-rapids/andover-minnesota-55304/precision-tune-andover-coon-rapids-misdiagnosed-and-caused-more-damages-no-warranty-an-1192815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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