Complaint Review: Preferred Guest Resorts - Internet
- Preferred Guest Resorts Internet United States of America
- Phone: 1-800-656-2780
- Web: www.bestvacationsever.com
- Category: Travel Services
Preferred Guest Resorts takes advantage of widowed woman Internet
*UPDATE Employee: We are here to offer you immediate assistance, if desired
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Preferred Guest Resorts contacted my mother and offered her a trip. She was so excited that she even purchased a second package so that more individuals go with her. During the original phone call she was never asked if she even qualified for the trip. She never received information by mail and called to find out more details. At that time she was notified by the customer service agent that she would received the information by email. During that phone conversation agent stated that she didn't qaulify for trips because she was not married. She was told that she could not get a refund and that she would have to transfer the trip to someone else, but there would be a charge. She has tried selling the package with no luck! After I took a look at the package online, because she stated she never received the email, I was able to find a letter attached to her account. In the fine print it states:
An inquiry of your financial status will be made upon check-in to confirm your qualifications. This vacation package is designed to promote vacation ownership plans for households with a combined income over $50,000, if your annual income is under $40,000 (disqualifying factor) at the time of travel you will forfeit your package and offered a discounted rate for accommodation nights. If you dont meet the qualifications, you may be housed and toured at an alternative accommodations provider and not permitted to enjoy the benefits of experiencing the activities and/or amenities offered by PGR or the sponsoring resorts. She was never asked about her income! This company is a scam and takes advantage of you!
This report was posted on Ripoff Report on 08/04/2012 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/preferred-guest-resorts/internet/preferred-guest-resorts-takes-advantage-of-widowed-woman-internet-922434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
We are here to offer you immediate assistance, if desired
AUTHOR: PGR Corporate Office - ()
SUBMITTED: Wednesday, October 02, 2013
We are sorry that your mother has had such difficulty in trying to benefit from her promotional package with us.
If you would like to discuss this further, I am offering my direct assistance in resolving the matter completely. You can reach me directly by dialing 888-261-8453 extension 335 toll free.
I appreciate your understanding, and I look forward to speaking with you at your earliest convenience.
Thank you,
Kenneth Branch
((PGR)) Quality Assurance Manager
Advertisers above have met our
strict standards for business conduct.