• Report: #333762
Complaint Review:

Preferred Photo

  • Submitted: Tue, May 20, 2008
  • Updated: Tue, May 20, 2008

  • Reported By:Reston Virginia
Preferred Photo
321 E. 89th Street Brooklyn,, New York U.S.A.

Preferred Photo Uses High Pressure Sales Tactics and Will Not Allow You to Get What You Order Brooklyn New York

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On Sunday, May 18, 2008, I ordered a Sony DCR-SR85 60GB HDD - Memory Stick Hybrid Camcorder from PreferredPhoto.com with 2 day shipping for $427.00 + $31.35 shipping. The evening after I ordered the camera (Monday), I got an email from saying " We have received your order. For verification purposes, please call our customer service department at 1-800-927-0973 Extension 245, in order for us to proceed and process your order. Please have your order number ready when you call."

I called them first thing Tuesday morning, but there was no problem. They confirmed and said they would ship. I said I need it by Wednesday, they said they would get it to me by then. They then said the battery was standard from Sony and it was only a 20 minute battery and I had to purchase an extra battery if I wanted to use the camera. (I also later called Sony to find out that the battery that comes with that camera (NP-FH40) was not only a 20 minute battery, but it was a 45 minute battery.) I agreed, and they said I needed an external charger because it would take 13 hours to charge in the camera. I asked how much...the total was $761. I declined.

They asked where I ordered from (Internet or catalog). I said Internet, and they proposed a "package deal" from the catalog for $789 with more accessories (two batteries, charger, tripod, filter, LCD protector, cleaning kit, warranty, and case). I declined and said I just wanted one extra battery, but they continued to presure me.

I said I needed to call them back with an answer. They said they would have to cancel my order, and couldn't put an order on hold. If I cancelled my order, they would charge me a 15% fee. I again said I just want the camera and battery, but they continued to pressure. I finally agreed when they said they wouldn't charge me for the shipping or the "6% insurance fee," which was never mentioned to me previously. I thought it was the best I could do. I felt hopeless that I could just get what I needed.

I quickly realized I had made a mistake and called to cancel my order within 10 minutes. I finally got through 3 hours later, but had sent an email after about 20-30 minutes of trying to get through, for at least documentation purposes.

When I spoke to someone, they wanted to charge me $115 (15%) to cancel. I didn't receive it, they hadn't even shipped it. This statement is direct from their website: "All returns are subject to a minimum restocking fee of 5% of the total transaction charge." It wasn't even a return at that point.

They refused to just give me what I originally ordered (camera for $427+shipping). They refused to waive the 15% fee if I cancelled (now $115 on $789.00). They finally agreed to $599.00 for a camera, longer battery and external charger.

Reston, Virginia

This report was posted on Ripoff Report on 05/20/2008 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/preferred-photo/brooklyn-new-york-11236/preferred-photo-uses-high-pressure-sales-tactics-and-will-not-allow-you-to-get-what-you-or-333762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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