Preferred Transfers LLC Direct Transfers Did not pay monthly fees, timeshare transfer incomplete now 7 months and counting, don't return calls or emails Tumwater, Washington

I paid two fees to have Preferred Transfers and Direct Transfers take over two timeshares, transfer ownership, and pay maintenance fees while the transfer is in process. Preferred Transfers and Direct Transfers have not transferred my two timeshares and they quit paying the bills. Preferred Transfers and Direct Transfers work together to take over timeshares in exchange for a fee, they claim to pay the maintenance costs while the transfer is in process.

Preferred Transfers is the title transfer company retained by Direct Transfers, LLC (''Direct''), to process and complete the requisite paperwork to have Silverleaf timeshares transferred out of my name. Preferred is the entity that told me I no longer owned the timeshares, My understanding is Preferred is the entity that was paying the bills, until they quit paying the bills with the timeshare still in my name.

Direct Transfers and Preferred Transfers work in concert to accomplish that goal.  By contract I send them the bills and they are supposed to pay them on time. I do send them bills in hard copy and email the scanned pdf of the bills when I receive them. It has been 7 months 11/3/2011 to 6/8/12. The transfer has not occurred and Preferred Transfers stopped paying the bills two months ago.

The maintenance fees are monthly fees, just like electric, or water bills. I have explained this several times to Preferred Transfers. They respond they paid two bills several months ago. In other words, they act like they dont understand what a monthly bill is.

They route you among several companies emails, Ive had responses from realtimesharehelp.com, summitmkg.com, echosign.com, and preferredtransfers.com. At least one employee used both summitmkg.com and preferredtransfers.com on this problem: Mariah Roberson <mariah.roberson@summitmkg.com> and Mariah Roberson <mariah.roberson@preferredtransfers.com>.

This process has taken 7 months and counting. A few months ago when I complained about the time involved, they called and left a voice mail telling me not to contact the resort to check the status because it would complicate the deal. I was suspicious but I gave them the benefit of a doubt and did not contact the resort for a month or so. Now, I wish I had.

Note: Years ago when I purchased these timeshares from the same resort, using two different companies the transfers took a couple of weeks each, not seven months and counting.

Preferred Transfers had told me via email that I no longer owned the timeshares in February 2012 and that they are waiting on paper work from the resort. Per their email - We have some great news for you! On behalf of Preferred Transfers, LLC and Direct Transfers, this letter is to provide notice that you
are no longer the legal owner for the above referenced timeshare(s). There was one email for each timeshare.

I kept receiving bills after they said I no longer owned the timeshares. Preferred Transfers did pay one for each timeshare, a late pay, and another one, so they made two monthly payments for two timeshares. I received additional bills that they would not pay. I tried working with them. I called them directly but they did not pick up over several calls, just an automated system. I did leave a message which they did not return. I have tried via email many times over many months. The emails have been routed among several people as I stated above.

My name is still on the two timeshares and so my credit can get dinged if it is not paid on time.

I gave Preferred Transfers plenty of notice but they had not paid by mid-day on the due date 5/1/12. I had forwarded the hardcopy of the bills from the resort and I scanned and sent the company a pdf of both of the bills so they could be paid. By contract, I only needed to mail the hardcopy. The bills were not paid and I was in email contact with the company indicating they had no intent to pay even though the contract says they take over payments. So I paid the two bills, one for each timeshare, on 5/1/12 to save my credit from being dinged. 

In May, for the next two due date 6/1/2012 bills, I made a point of mailing the bills and emailing pdfs of the bills on the exact same day I received them. The told me they were not going to pay monthly bills because they had paid prior months, and reiterated that it was my fault Id paid the 5/1/2012 bill. By this time the BBB complaint I describe in the next paragraphs was in process. In time, Preferred Transfers no longer responded to emails or phone calls.

I had contacted the BBB 5/3/2012, who assigned it to case # 22339907 on 5/4/2012.

On 5/18/2012 Preferred Transfers responded in part With regard to the payment of the maintenance fees for May 2012, Preferred attempted to pay the maintenance fees on May 3, 2012, only to be apprised by Silverleaf that [I] had already paid the fees.

In other words, if they outwait you they dont have to pay. I had tried to get them to pay on time, including calls and urgent emails. They did not pay, and emailed as though they were not going to pay.

It is in my name so I paid to protect my credit as late as possible on the due date. Then they contact the resort several days later, but since I paid, they claim they dont owe anyone, not me, not the resort!

On 5/18/2012, I responded to the BBB with several points they made stating the response was unacceptable and that by this point I had 4 bills due, two for 5/1/2012 over due, and two for 6/1/2012 which were coming due, etc.

On 05/21/2012, The BBB records say EMAIL:Forward Consumer Rebuttal to Business.

On 06/04/2012, the BBB records say:No Response from Business re: Consumer Rebuttal.

On 6/8/2012, The BBB closed the case as unresolved.

Note: Another bill that came due on 6/1/2012, so in the middle of the BBB complaint process they refused to pay a second set of two bills, one for each timeshare.

On 5/29/12 and 5/30/2012 because the bill was coming due on 6/1/2012, I called the resort because I had the 6/1/2012 bill and Preferred Transfers hadn't paid.  Silverleaf resorts says I still own the two timeshares on their books, even though Preferred Timeshares sent me the two emails in February 2012 saying I no longer own them.

I cannot access the Silverleaf resorts department which liaisons with Preferred Transfers because that department does not interface with the public.

A Silverleaf manager in customer service contacted them as an intermediary, and claims the transfer is in process but I still own the timeshares. This manager gave me permission not to pay the 6/1/2012 bills and she was to put a note in the files so I did not have to pay on 6/1/2012. She did this to buy us some time to work with the two companies and resolve this without me being out for another month for paying two timeshares. I do not know what happens if it comes up again on 7/1/2012 but my guess is I will receive another bill if it is not resolved.

Consumer's Desired Resolution:

I simply want Preferred Transfers and Direct Transfers to perform as promised. I no longer own the timeshares so my name should not be on the bills or the timeshares.

They may, or may not have a problem with Silverleaf, but my agreement is with Preferred Transfers and Direct Transfers.

Especially if they can't get ownership transferred in a timely manner they should pay on time.

1) I want my two 5/1/12 payments reimbursed since I no longer own the timeshares, gave them sufficient time to pay, which they did not, and since I acted at the last due day, even most of the way through the day to protect my credit.

2) I want my name off both timeshares and for them to take ownership, off my hands which is the service I paid for.

Preferred Transfers and Direct Transfers can resolve any problems, if any with Silverleaf in their own time and in their own way. My agreement is with Preferred Transfers and Direct Transfers to take the timeshare off my hands and for them to pay the bills in the meantime.