ED Magedson – Founder
Premier Cancun VacationXpuhil No. 3 Suite 8218 SM 27 Nationwide Mexico
Premier Cancun Vacation Cancelation Cancún Quintana Roo
We have a reservation for 2 adults (for 4 nights) in Cancún, starting of August the 8th. This reservation was part of a promotion including two trips to cancún, a cruise and a trip to orlando.
The reservation was confirmed and the travel agency asked us for our planes schedules. They gave us (since march 2013) the confirmation that we could buy the plane tickets. Everything fine up to now.
Today (24th of July 2013), we recieved a call from the agency, informing us that our trip to cancún was canceled because we had already taken a similar trip within the same year, this would mean we were out of the contract, meaning a brutal cancelation of the next journey.
The main problem is that the Premier Cancun Vacation crew gets quickly rude and unpolite. Twice they cut the call and wouldn't answer on further calls. Then, calling another time, asking to speak with the managr, another rude (but correct) person told us it was our responsability to check contract before booking the trip, even if the travel agency gives reservation confirmation.
To sum up, this company treats here customers as s**t, saying them they must be carefull and that it's not Premier Cancun Vacation's responsability to advise customers of the impossibility to travel on these dates. This is an advice to any people interested in buying cheap all inclusive trips to Mexico, do not buy them from unknown companies, and do not get attracted buy low prices. It usually means high "taxes" and "extra charging"...
This report was posted on Ripoff Report on 07/24/2013 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/premier-cancun-vacation/nationwide/premier-cancun-vacation-cancelation-cancn-quintana-roo-1069808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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