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Report: #1290094

Complaint Review: Premier Cancun Vacations - Cancun

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  • Reported By: Olga — Foster city California USA
  • Author Confirmed What's this?
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  • Premier Cancun Vacations Plaza La Hacienda, Blvd. Kukulkan 25 Cancun, Mexico

Premier Cancun Vacations Misleading Information on Bonuses/Extras offered within the Package Cancun Quintana Roo, Mexico

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The claim is about Misleading Information on Bonuses/Extras offered within the Package where the main product is 5 days in Cancun resort with obligatory Time share presentation.

When promoting on the phone, they said that all the Bonuses/Extras were Included in the package price (and even didn’t mentioning other fees).  Next, in the written Purchase Confirmation (after having charged us), they mentioned “other fees may apply”.  When we receiving the Certificates (after Time Share presentation), it appeared that Dream Week Vacation was just offered with discounts.

 We think it’s Misleading to promote something as “included” while it’s just offered with discount.

We sent a letter to support of Premier Cancun Vacations regarding this issue but they answered that it was their partners’ responsibility and they are not responsible for any Bonuses/Extras no matter it was Premier Cancun Vacations who sold this offer (and charged us). We consider the way Premier Cancun Vacations sells its Packages fraudulent.

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This report was posted on Ripoff Report on 02/25/2016 11:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-cancun-vacations/cancun-77500/premier-cancun-vacations-misleading-information-on-bonusesextras-offered-within-the-pack-1290094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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