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Report: #1357991

Complaint Review: Premier Pools and Spas - Rancho Cordova California

  • Submitted:
  • Updated:
  • Reported By: Matt Dilegame — Auburn California United States of America
  • Author Not Confirmed What's this?
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  • Premier Pools and Spas 11250 Pyrites Way Rancho Cordova, California USA

Premier Pools and Spas Premier Pools Management Company Structurally Broken Pool, NO service Rancho Cordova California

*Author of original report: Problem Fixed

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This review is for Premier Pools of Rancho Cordova, CA, which is the original Premier Pools who now manages the franchises across the country.  At this point we have invested over $150,000 with Premier Pools and have had problems with the pool since it was finished that have never been fixed. Now we have structural defects (cracks in the wall). I have communicated these issue’s to Premier and after over a year nothing has been done to fix the problems. In fact, a work order for the structural issues has not even been started.

I have left numerous emails for the warranty department, as well as the owners of Premier (Keith Harbeck & Paul Porter) and have received ZERO response.

This is my second and last pool with Premier. On both pools, I worked with Michael and Tina Anderson as the designer’s and sales. Both Michael and Tina were outstanding to work with and in fact they were the reason why I used Premier for my second pool. Throughout the process, they met with us several times and made sure the project was on track and going well.

At this point I would recommend against Premier Pools, they seem to drastically be cutting corners and don’t care about existing customers for warranty work.

This report was posted on Ripoff Report on 02/23/2017 06:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-pools-and-spas/rancho-cordova-california-95670/premier-pools-and-spas-premier-pools-management-company-structurally-broken-pool-no-serv-1357991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
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#1 Author of original report

Problem Fixed

AUTHOR: - ()

POSTED: Tuesday, March 21, 2017

Since this posting, the owner of Premier came to me to meet with me, and since the issues have all been fixed.

 

Matt

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