Premier Subaru Branford Ct Very Much Focused on Profit and not customers concerns Branford Connecticut

Take your business elsewhere.  The writing is on the wall here, literally.  Simply read the condescending, insulting, self aggrandizing retorts of the owner "President & General Manager" Bob Alvine Jr to every poor review on this page, of which there are many.  Is this a guy you want to do business with?

I had a similarly poor customer service experience over a damaged tire that was covered under a Subaru Equity Shield warranty, a Subaru trademarked product that I bought when I purchased a Certified Preowned Subaru at another Subaru dealership in the area.  When I went to Premier Subaru for this seemingly minor repair, the service agent looked up my account and told me I had no such warranty, but that if I found the paperwork I would be able to get a refund.

 When I got home, I found the warranty paperwork and reached out to resolve it to the email address on my invoice.  The dismissive, condescending, and repugnant email the owner wrote me back was infuriating, much like what you can read from him on other posts here.  

After firing off an angry email back to him telling him of my families history and recent disappointment with his business, I was ready to let it go.  But then I learned yesterday Bob also took the time to write and mail a two page letter to my mother chastising me and falsely accusing me being aggressive with his staff.  Simply untrue.

 He took an honest and fair complaint and enflamed it into a personal attack and mailed it to my mother who wasn't even involved.  My family has bought 8 Subarus over the past 2 decades, most of which from Premier Subaru.  We regularly had them serviced there and were quite happy until lately when we felt their service department went downhill.  And now having learned about the character of the owner... Never again.

I can only assume Bob will again need to defend his overinflated ego and rebuke me here as he has everyone else that has felt wronged or screwed by his dealership and took the time to help other people avoid a bad experience as we have had at his business.  I look forward to Bob telling us all how great he is, how first rate their service is, and how his unhappy customers are wrong.  Frankly, I don't care.  Let it be further encouragement to you to take your business elsewhere.

The OP  entered PREMIER SUBARU with the intention of buying a NEW CAR.   So, then, why did the salesman show him a used car ?   The answer is that in the car business, there is a better market and higher profit on a USED VEHICLE period.  If the OP took delivery of a NEW CAR, as he should have stuck with, and if that used car did not have the features on the Monroney sticker , then the dealership would be in violation, and the customer would have legal recourse . As it stands, the Salesman read features on the window sticker of a used vehicle, not a Monroney sticker, but just a typed up window sticker and the window sticker had errors. If PREMIER was honest , they would have made it right with the customer. What they did is use his distress to attempt with a trade that would again, give the dealership more profit. I side with the OP completely, he was talked into buying a used car that did not have the features he looked forward to, plus the car was abused and had interior damage that the dealer tried to cover up. This customer feels burned and I do not blame him. This dealership walked all over him and they should be ashamed of themselves. I do not feel the dealer cared at all about this customer, but took advantage of him. The Dealerships rebuttle confirms this.

Bob , Everything I stated was 100%  True .  I am going to try a different Dealership and see how they are.  You might not see me in your dealership, but we may run into each other at BLUE CHECK . Take ownership and do not try and confuse the issue with wordage .  I lost confidence in your dealership based upon the entire experience.

Mr. Janesky/We remain very confused by your comments - which, continue to change from email to email.  When you picked up your certified vehicle in 2014, you identified a few areas of concerns (primarily dealing with the interior trim pieces).  These were remedied by our Service Department and, in July, 2014, you wrote an email acknowledging the repair and applauding our company.  That email is as follows:

Bob,

I have been critical of the things that have occurred with my one year old car, starting with a key and incorrect information.

Your service department has been great about fixing every item of concern.

I have been  dealing with issues (not relating to my car) in an effort to spend time at my summer home which is six hours away.  I have been able to put time aside to leave Wednesday.

 Today , I was out running errands and realized my AC was not operating. I called and spoke to your service department in hopes of this being operator error on my part or a simple fix on your part. Your service department had me stop by and this was apparently a pressure issue which was a simple fix. I left with cold AC.

I am leaving on Wednesday. The AC was important as my wife has asthma and I have a dog that is 15 years old ( A Happy 15 year old). Thanks to your service department making time for me, all three of us can enjoy the six hour ride in comfort. My summer place is in Norton VT,which is on the Canadian border 

Thanks Again, your dealership has been great !

Karl Janesky

We have not heard from you since until now. You had an appointment scheduled for August 1, 2017 for us to look at whatever recently occurred with your vehicle.  You indicated to us that you have cancelled this appointment. 

As written to you in an email this morning, our company remains absolutely willing to assist you with your current vehicle (understanding what may have happened recently since we have nothing on file), or, even facilitating and assisting you in another vehicle through trade assistance of the like. 

You have rejected each and every overture we made to assist you.  We truly have been caught off guard on these issues since, you haven't communicated with us since 2014 - and, that communication was exceedingly positive.   So, we don't understand how we reach an impasse or otherwise and, remain willing to meet with you at any time.