Complaint Review: Premierone IT Solutions - Albany New York
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- Author Not Confirmed
- Premierone IT Solutions 25 New Karner Road Albany, New York USA
- Phone: 5188719101
- Web: http://www.premierone-its.com/
- Category: Consulting
Premierone IT Solutions Integral one IT SOlutions provider and IT support Albany New York
*Consumer Comment: Complaint filed anonymously after employee was fired
*REBUTTAL Owner of company: Response
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This company preteneds to provide around the clock support and proactive monitoring of your companys most sensitvie computer systems when all they really do is collect a check at the end of each month and do nothing to actually earn it. it is a bare bones operations consisting of one engineer and the owner that trys to pretend it is a much larger company that can meet any and all needs that a company might have which is the furthest thing from the truth, they are not trained or under trained in the areas they claim to be experts in and will willingly mislead you into thinking that you ar dealing with profesionals when all the owner is lookin gto do is fatten his wallet at your expense. their backup and disaster recovery systems fail consistently and the never tell the client that they are currently unprotected especially when it comes to their most critical of data. they bring a bad name to the legitimate manage service providers out their who work hard to bring a quality experience and product to market for the customer base. The owner of this company is interested in profits and only that and the customer is the one who suffers for it.
This report was posted on Ripoff Report on 05/19/2014 05:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premierone-it-solutions/albany-new-york-12205/premierone-it-solutions-integral-one-it-solutions-provider-and-it-support-albany-new-york-1148041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Complaint filed anonymously after employee was fired
AUTHOR: AM67 - (USA)
SUBMITTED: Friday, September 30, 2016
This complaint was posted after an employee was terminated and could be construed as retaliation. If there are any questions about the quality of service that Premier One IT Solutions provides, please contact the owner for client references.
#1 REBUTTAL Owner of company
Response
AUTHOR: Richard T Hoult - ()
SUBMITTED: Wednesday, October 08, 2014
Premier One leverages a 24x7 Network Operations Center (NOC) that provides pro-active monitoring and alerting for conditions requiring attention. Our NOC also provides immediate remediation for many issues that can be addressed remotely, and escalates matters as appropriate for on-site support, if necessary, or when a greater level of skill or familiarity with a client environment is required.
Premier One works hard to provide excellent service and to earn the trust of our clients. We do resell select cloud services, including backup. We periodically review all of our service offerings, especially any re-sold cloud service offerings, to ensure that we are delivering a quality service and providing excellent value to our clients. As such, we did recently replace a cloud based backup provider where we had become dissatisfied with the service and support, incurring significant expense to Premier One in the process.
I am disappointed that someone chose to publically post such a scathing and unfair review of Premier One while hiding behind anonymity.
Richard T. Hoult
President, Premier One IT Solutions
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