ED Magedson – Founder
Premium Nutraceuticals, LLC4816 Technology Drive Martinez, Georgia USA
Premium Nutraceuticals, LLC Will not provide refund within the 30 days states in their T&C and their 100% money back guarantee Martinez Georgia
Agreed to a "free" 30 day trial Anataflex of which my account was charged within 15 days of "free" trial. I did not electronically sign off on that and nothing alerted me during paying for the transaction that I was consenting to this. I contacted customer service to return the product as stated under their promotional cancellation policy (terms and conditions updated 10/10/2013) that states "If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final. " I spoke with a Jason who read the T&C and was prepared to give me the RMA and issued a refund but the call dropped. I called back and the other agents refused to give me the RMA and issue credit although they clearly read the same T&C provision that I did and I was within my 30 day right to cancel and not be charged. They said that it was non-refundable even though they have a 100% money back guarantee clause on their website and on every page of the product description. The T&C was quite clear but this company was quite dubious from the start and clearly prey upon customers not remembering to cancel within "15 days" for a "30 day" "free" trial. The goal is to cheat customers out of their $90 for an overpriced product that you will not even see a difference within one month much less 15 days.
This report was posted on Ripoff Report on 11/12/2013 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/premium-nutraceuticals-llc/martinez-georgia-30094/premium-nutraceuticals-llc-will-not-provide-refund-within-the-30-days-states-in-their-t-1098865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.