Complaint Review: PremiumWhite - Internet
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- Author Not Confirmed
- PremiumWhite 1725 McPerson Court Internet United States of America
- Phone:
- Web: www.premiumwhitepro.com
- Category: Dental Services
PremiumWhite Teeth Whitening Pen - "Get a Celebrity Smile" Teeth Whitening Scam Pickering, Internet
*UPDATE Employee: Hello,
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I would like to warn people of the company Premium White. Stupidly I decided to order this to try thinking it was a free trail offer but I was wrong. A few days after I placed my order they charged my credit card $96 and some change US funds. After calling them on this they stated that I could return the product and they would credit me back. After returning it within the 30 day trail period I phoned them and they said they were unable to refund me because it was out of the trail period. I paid to have this returned overnight and it still took them 3 weeks to process this on their end. I don't understand how they could take so long to scan a package. Also, I asked them to return the product back to me if they are charging me the money and they will not do that either. I can not stress enough "do not buy any products from this company." They are just out to scam you.
This report was posted on Ripoff Report on 01/13/2010 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premiumwhite/internet/premiumwhite-teeth-whitening-pen-get-a-celebrity-smile-teeth-whitening-scam-pickering-553847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Armie Viray - (United States of America)
SUBMITTED: Wednesday, January 27, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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