Complaint Review: Prestine Auction - Phoenix Arizona
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- Author Not Confirmed
- Prestine Auction 2320 W Peoria Avenue, Suite B142 Phoenix, Arizona USA
- Phone: 602-626-5218
- Web: https://pristineauction.com
- Category: Sports Cards & Memorabilia
Prestine Auction Mysteriously Lost Item Won in Auction Phoenix Arizona
*Author of original report: Resolution Met
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I bid on a won a signed Jung h*o Kang baseball on June 9, 2016. I paid for the ball and received confirmation. I checked my account and it showed that my order had a shipping label made and it was going to be shipped. Then all of a sudden, I received an email stating that the ball was placed on auction in error and they could not find a suitable replacement. However, I went to the site to see if this was true and found 2 balls signed by Jung h*o Kang that were the exactly the same that are on auction at the time of this report. Below is the email that was sent:
I am sorry to inform you but unfortunately this item was listed in error and is not available. We have attempted to locate a comparable replacement, but have been unsuccessful in our search. At this point we will need to offer a full refund in the amount of 41.60 which includes the buyer's premium and will automatically be applied to your next invoice. If you would like to have the refund placed back on your credit card, them please let us know and we will make the appropriate changes.
The obvious reason for this dishonesty is because I have seen comparable balls signed by Kang go for around 100.00 and they did not want to allow me to win this auction for 60 instead.
There is risk in auctions and it is not ethical to refuse to allow a winner to receive the item just because it did not reach their desired amount.
This report was posted on Ripoff Report on 06/20/2016 04:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/prestine-auction/phoenix-arizona-85029/prestine-auction-mysteriously-lost-item-won-in-auction-phoenix-arizona-1312479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Resolution Met
AUTHOR: - ()
SUBMITTED: Wednesday, June 22, 2016
After filing a report with the Better Business Bureau, Pristine Auctions reached out to me and offered to replace the item through another auction. If the price goes about the price I originally paid, they will credit my account for that amount. I accepted their resolution. Thank you for giving buyers a place to grieve unfair practices. Fortunately, this worked out for me once they were notified of my complaint.
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