My BBB complaint:
I needed a place to store my daughter's belongings. When I went into Price Storage, I told them the entire reason that I needed the unit including detail about what I was storing and why. They charged me $70 for a small locker and gave me a lock and a code for the gate. I asked REPEATEDLY if there was ANYTHING I needed to do after my daughter picked up her clothes, and the young man that waited on me said 'no we've signed you up for a month, so we will know that you only need the space for a month' I I asked him again 'is there anything I need to know about storing her stuff here, she is not responsible, so what happens if she does not get her things?' He told me that they would be thrown out, but that I would not be charged.
My daughter picked up her clothes a couple weeks later.
Then I get a call saying that my account is overdue, so I call my daughter and she says, nope there is nothing in the unit. I get another call on my voicemail and when I call back they try to tell me that I will be charged for another month of storage. I think they said $80 for another month. The woman I spoke with said that since my daughter left the lock on the unit I will be charged. I told her that I expressly asked repeatedly if there was ANYTHING that would cause a charge after a month's time, and that I had been assured that, no, there was no chance of another charge, and that I was told that any items left would be thrown out. She told me she would speak with her employee, but that I still owed them the money and if I didn't pay up they would just send my account to storage. That is not the way to solve a customer complaint. All of the reviews about this place are the same, it's a scam and they give terrible customer service. I'm not sure what kind of irresponsible people they deal with, but I took 40 minutes talking with their sales person, going over and over the point that I was entrusting this unit to a 18 year old girl and that I wanted to make sure I would not be charged further.
MESSAGE FROM BUSINESS:
Although the tenant put in the appropriate vacate notice, when we checked the unit it still had the tenant's lock on it. We called her when she was 5 days past due. She said that she would speak with her daughter to see if she had moved her items out of the unit. She called back a few weeks later, but by this time she had already received a late fee and the lock was still on the unit. It is posted in our lease that a tenant must remove their lock upon vacating. We cannot rent the unit until the lock is removed (we do not have the key to the lock) and therefore the tenant is still responsble to pay rent & any other applicable fees.
Although we tried to work with the tenant only agreeing to charge her for the additional days she had the lock on the unit she refused and said she would not pay anything. In summary, we had no choice but to send her account to our collection agency.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 9396088, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I already stated, I did not read the fine print, rather i spoke with the rep for 40 minutes and was misinformed by him. The fault lies with the company since the rep misrepresented the facts to me and allowed me to believe that i had fulfiled my responsibilities. I should have read the online reviews and then i would have known to take my business elsewhere.