PRICELINE MORTGAGE - Everbank - bankrate.com - Priceline RIPOFF WARNING CROOKED PRACTICES Jacksonville Florida

My wife and I have owned a few homes and have been through the loan process many times with purchases and refinancing. I have never had such a great experience with a loan company ever. My Priceline rep. Dawn Campbell, was the most thoughtful and hardworking agent a client could ask for. There was never any sales pressure and she waited until we were ready to sign up and lock in a rate, because we had concerns since it was out first time dealing with online mortgages.

I called her two or three times before I put in our application and locked and she always had time to answer any questions. I never felt rushed or pressured and she answered all the questions before we were even her client. That was a sure first for me when dealing with loan brokers. I was impressed with Dawn & Priceline from the start.

After locking in the great rate Dawn was able to get us and I do mean great rate, because it beat other online mortgages and even my local banks, I received our good faith estimate and other documents within 2 days! This is where Dawn Campbell impressed us greatly what happened next. The home was a new construction and we paid cash to build it and then roll it into a new 30yr fixed loan. I had one escrow & title already rolling. She came up with the idea of rather than having to pay twice for two escrows and two titles, she got the idea to combine them. I called my escrow company and my escrow officer didn't know how this was possible and said we HAD to have two escrows and two titles.

I called Dawn, Dawn called her and Dawn called me back in less than 10 mins. saying she got the lady to understand how to do it. Dawn SAVED us easy $2,500 in escrow and title fees that our Escrow and Title company said we had to pay twice. Dawn really helps her clients and cares about the loans. She and her processor have great communication skills and stayed in contact with us the entire time. We're in CA and they're in Florida and they always called after 9am our time to be considerate.

Dawn's processor, Jordan, did an excellent job, too. He made sure everything was signed and completed long before the lock expiration date. When my Escrow & Title company messed up on the DAY of closing by not sending Jordan a requested form that priceline requested for days, Dawn extended my lock for FREE. She said that it was beyond my control and Dawn & her manager didn't feel it was fair that I have to pay 1/8th a point to extend the lock. So they extended it for FREE.
The loan funded quickly and everything went well.

I just wanted to reply with my good experience with Dawn Campbell & Jordan and Priceline mortgages to the story above. Not only will I gladly use their services again, but I will tell my friends and family to use them, too. One bit of advice to all loan customers of any company. Get your paperwork signed and returned early, get the appraisal completed ASAP and take care of everything long before your closing date. Try and prevent any problems by getting everything completed early.