• Report: #613166
Complaint Review:

Priceline Priceline.com

  • Submitted: Fri, June 11, 2010
  • Updated: Fri, June 11, 2010

  • Reported By: June — Amherst Virginia United States of America
Priceline Priceline.com
800 Connecticut Ave. Norwalk, Connecticut United States of America

Priceline Priceline.com I requested an oceanfront hotel at Virginia Beach because I am taking my grandchild with a disability for a short vacation. Priceline booked me in a hotel across the busy street from the ocean. The Norwalk, Connecticut

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Six weeks before a short vacation, I called Priceline to book a hotel because I had not been to Virginia Beach for a number of years.  I requested to be booked in an oceanfront hotel because I am taking my two small grandchildren, a 4 year old and a 7 year old with a disability.  Because of their ages and the one with a disability, I felt that it would be too dangerous crossing streets and/or crossing parking lots.  I stressed several times that it had to be an oceanfront.

I was booked in a hotel across a busy street.  I telephoned Priceline within 30 minutes that they had made an error and booked me in a hotel across a busy street from the ocean.  They said tough luck.  If you don't want to go fine, but we keep the money.  I have 17 emails from them refusing to correct their mistake. And, I have had 5 converstions with them.  I never asked for a refund, but I continually asked that they rebook me in an oceanfront hotel and I would pay the difference.

This is not a customer friendly agency and they are a major ripoff.  I have made customer complaints and reported them to be Better Business Bureau. 


This report was posted on Ripoff Report on 06/11/2010 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/priceline-pricelinecom/norwalk-connecticut-06854/priceline-pricelinecom-i-requested-an-oceanfront-hotel-at-virginia-beach-because-i-am-613166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Priceline Priceline.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?