Report: #1352704

Complaint Review: priceline.com

  • Submitted: Sun, January 29, 2017
  • Updated: Sun, January 29, 2017
  • Reported By: donnal — central square New York USA
  • priceline.com

    Internet
    USA

priceline.com and the Richmond Hotel --Miami Florida Misleading description --duplicated billing--Refusal to resolve Miami Florida Internet

Show customers why they should trust your business over your competitors...

Using Priceline express service.

1.  No details were provided on hotel once credit card info provided.  After period of several minutes info came thru.

2.  Review on hotel were terrible.  Chat initiated with Priceline ---no resolution offered.

3.  Hours later discovery of duplicate reservation.  Chat initiated to Price line with no resolve.

4.  Communicated mistake to Richmond Hotel, Miami Beach, FL--manager would not make self available to discuss or resolve

5.  Followed thru with reservation...wanted to speak with manager on arrival..informed not available.

6.  Hotel was as described by reviews.  Not as described.  Did not meet quality.  Misadvertising.

7.  Billing adjustment is required.

8.  Card company has been notified that any duplicate billing will be disputed.

9.  All chat has been recorded with screen shots.

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This report was posted on Ripoff Report on 01/29/2017 02:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pricelinecom/internet/pricelinecom-and-the-richmond-hotel-miami-florida-misleading-description-duplicated-1352704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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