Report: #1241685

Complaint Review: Priceline.com

  • Submitted: Tue, July 14, 2015
  • Updated: Tue, July 14, 2015
  • Reported By: Taz — Green Valley Arizona USA
  • Priceline.com

    Internet
    USA

Priceline.com Priceline booking website changes booking dates & makes you pay for THEIR error!!! Newark, Connecticut

Show customers why they should trust your business over your competitors...

These guys are total CROOKS! I have sent them over SEVEN requests over the last month and they REFUSE to even bother to reply, and I am out-of-pocket $872.40!

I emailed Priceline on 6/15/2015 and on 6/20/2015, I sent them a video clip <IMG_0240.MOV>  showing how their website changed my "Leaving Date" after I entered it correctly along with my explanation, with NO reply from them! Here is a copy of just ONE of my emails:

"SECOND REQUEST: It has been 5 days now; will you please give me the  common courtesy and decency of a reply?Message sent via priceline.com website on 6/15/2015 at 10:32pm   My Trip Number is  #101-865-204-25: from the video of your app you can see for yourself that it was due to YOUR error.

On 5/6/2015 I booked a round-trip flight for two from Tucson, AZ to Orlando, FL with a Sep. 26 "Leaving" date and an Oct. 3 "Returning" date for DisneyWorld.  After selecting the dates, I tapped "Search" and booked the flight that appeared,  Note that I carefully selected Sep. 26 for "Leaving" from the pop-up calendar on your app,  and I checked and saw the correct date on the screen. I then selected Oct. 3 for "Returning" and hit the "Search" button.  However, I never expected your app to change and force a wrong "Leaving" date aftervthat! It changed the Sep. 26 date that I had selected, to Oct.3 !!! I just found out today when I read the change/update you sent me yesterday, that our "Leaving" date had become Oct. 3, the same day as the "Leaving" date!? Only when I used your chat and subsequently called, did I first learn that during the booking process, your system forced the error. I could not understand how that error came about until I tried making a reservation with your app again today just to try to figure out how the error came about. I took a video clip of how your app forces the error; see and listen to the attached.  Since it was YOUR APP that forced the error, do you think it is right for you to charge us $400 and another $60 to make the correction, to leave Tucson on Sep. 26 and return from Orlando on Oct. 3 ?"
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This report was posted on Ripoff Report on 07/14/2015 12:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pricelinecom/internet/pricelinecom-priceline-booking-website-changes-booking-dates-amp-makes-you-pay-for-the-1241685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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