Complaint Review: Priceline.com
Priceline.com Took money. Refused to help resolve issue with tickets. Internet
*Author of original report: Priceline finally allowed me to cancel.
*Consumer Comment: You agreed to it.
I used Priceline's "Name your own price" to purchase three airline tickets. I entered the info they requested and figured that I would be shown a few options to choose from. I was not. They booked me 3 tickets and charged my card. In fact, I am pretty sure they sold me the worst tickets available. 8 hours for a 3 hour flight, being re-routed all around the country. The flight arrived at 11:55pm on 3/23, and I needed to be checked in to the hotel on the 23rd, or I would not be eligible for the reduced rate that I had booked.
I called and asked to change or cancel the tickets, but the customer service agent would not help. The accent was so strong that I asked to be transferred to a supervisor. The supervisor's accent was worse. I had to ask him to constantly repeat himself. After trying to negotiate with him, he told me that they would do nothing to help. I asked to speak to his supervisor, and he refused, saying that he held the highest position. I began to get frustrated and told him that I would never be using Priceline again, and he told me that was fine, and then hung up on me.
Overall, their reduced rate saved me $45 ($15 on each ticket), but cost me 5 hours in the air, and a missed day of vacation.
Do not use this company!!!!!!!!!!!!!!!!!
This report was posted on Ripoff Report on 03/12/2015 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pricelinecom/internet/pricelinecom-took-money-refused-to-help-resolve-issue-with-tickets-internet-1215393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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