Report: #360504

Complaint Review: PRICELINE.COM

  • Submitted: Thu, August 07, 2008
  • Updated: Thu, August 07, 2008
  • Reported By: NAPLES Florida
  • PRICELINE.COM
    PRICELINE.COM
    Nationwide
    U.S.A.
  • Phone:
  • Web:
  • Category: Hotel

PRICELINE.COM NIGHTMARE!!!! INTERNET

Show customers why they should trust your business over your competitors...

On June 7, 2008, I purchased hotel reservations thru priceline.com. for the following dates of June 12, 2008,Thursday with check out on June 16, 2008, Monday. Priceline.com gave 2 stars to Days Inn Ashland, 1423 County Road Number 1575, Ashland, Ohio 44805, 419-289-0101. On the 12 of June , my husband, child and I arrived to this hotel, and we were amazed of the condition of this hotel. Mind you, we are not familiar with the are otherwise we would have never even check in at this hotel, but we arrived and we found that the room was absolutely a shithole. The sinks, bathtub, toilet was backed up and the bed was broken. So, they changed our room to a two bed that was in the same condition. We went to the receptionist and told her that the living situation was not acceptable, but she informed us that we purchased our stay thru PRICELINE.COM. We called from the room to priceline and got a recorder that you must communicate by email and that you would get an email within 3 hours. Mind you...it was very late at night. so, we bit the dust in that room for one night. We had to make other arrangements somewhere else, and left the other remaining days without using them, since it was impossible to use the tub, toilet, sink and the bed had a huge holes in the mattress with springs coming out. Oh.........I forgot to mention the smell was absolutely horrible, and in the mean time,prostitutes,john, truckers running through the halls, kicking the doors, yelling etc....

When we got back home, I called priceline.com to get their famous recorder and that someone would email me back. Todate, no email...so I called my credit card company filed a report and they did a back charge. Now, I have to get the response from them and I will have to rebuttle the case. I have called the local TV station and set an appointment for them to come over and review all my papers, I'm going to have them make the phone call to Priceline.com, so they can see what course of means people have to go through and sit and wait for three hours to get an email. I'm going to have them fill it out and follow this case. Also, I will have them read all the Ripoff Reports of numerous complaints to Priceline. This is going to be one eventful day. Isabel

ISABEL-UNHAPPY PRICELINE CUSTOMER
NAPLES, Florida
U.S.A.
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This report was posted on Ripoff Report on 08/07/2008 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pricelinecom/nationwide/pricelinecom-nightmare-internet-360504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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