Complaint Review: Priceline.com - Norwalk Connecticut
- Priceline.com 800 Connecticut Ave Norwalk, Connecticut U.S.A.
- Phone:
- Web:
- Category: Travel Agents
Priceline.com charged my credit card without permission twice for the same hotel, same date. Norwalk Connecticut
*Consumer Comment: You are singing my song.
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I was checking hotel prices on priceline and they charged my credit card without my consent or permission, using credit card information that they had stored from a transaction 6 months ago. I never logged into priceline, checked the "initial" boxes, or hit any "buy" button.
I only found out that I had been charged for a hotel room (on my wifes credit card which I didn't have) when I checked my email. Then two days later my wife was searching for a hotel on priceline(not knowing that we had already been charged for one) when the same thing happened again to her. Now we are being charged for two rooms on the same date at the same hotel that we never wanted to reserve! Neither time did we log into priceline, Neither time did we check any initial boxes, neither time did we hit any "buy" button. .
My previous experiences with priceline have been good, so I am very disturbed at this fraud. My wife is crying and her 50th birthday is ruined!
We have reported our credit card as stolen, and we have reported this fraud to the police. Any suggestions for the Next step? I think that the FTC needs to shut down this fraud of a company. Anyone considering a class action suit please contact us.
Mark
Austin, Texas
U.S.A.
This report was posted on Ripoff Report on 11/02/2008 10:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pricelinecom/norwalk-connecticut-06854/pricelinecom-charged-my-credit-card-without-permission-twice-for-the-same-hotel-same-dat-387315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
You are singing my song.
AUTHOR: Deborah - (U.S.A.)
SUBMITTED: Monday, November 03, 2008
I was so angry this morning I filed a fraud report on Pricline.com.
After doing so I read your report and low and behold the same story and on the same day. What are the odds? At least now my anger is not at myself as Priceline seems insists it was totally my fault and problem. I don't know why they even called those people customer service as no service was provided at all.
How could two different people experience the same problem on the same day and it not have something to do with the system. I hope we are both safe in our reaction to cancel the card and report this to the police as fraud. I wish I had read this site previously. Next time I will pay for the convience of dealing with the hotel directly and their reputation which I am sure they hold higher than Priceline...
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