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Report: #418164

Complaint Review: Pricerock.com - Cliffwood New Jersey

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  • Reported By: Folsom California
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  • Pricerock.com pricerock.com Cliffwood, New Jersey U.S.A.

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In early January 2009 I pruchased a 1.4mm 14k yellow gold round box chain from the online retailer PRICEROCK.COM. I felt comfortable shopping with them, as the description listed the chain of "exquisite quality" and the close up photos looked great. Making me feel even more at ease to shop here, was the 30 day refund guarantee they have listed right on thier home page.

The day the chain arrived, I was immediately disappointed. It looked cheap, and fake (like gold plated), and was very lightweight. I took it to 2 local jewelers who both confirmed that the chain was of low quality, and they both confirmed it weighed significantly less the the 4.1g measurement listed when I bought the chain. The chain is marked 14k, but is very pale in gold color. I did not want to pay the local jewelers to have it tested, as I already knew I'd like to return the chain.

I went back to PRICEROCK.COM website, to read the details of how I should get my refund. I was surprised and disappointed to find that there is an ABOVE AVERAGE for the industry "restocking fee" of 25%! That right there is a big RED FLAG to me. I wish I would have read this BEFORE I purchased. That means the company intends to make $ of your purchase, no matter how poor the transaction is. The fine print states that you must email customer service to get an RMA# (need thier approval) to return the merchandise.

I have emailed them 3 different times over the past few weeks, and have had NO response from PRICEROCK.COM. Also, I obtained two listed phone numbers for them (732)765-8181 and (888)465-3810. I have called both numbers on several different days, and get NO ANSWER and NO RECORDING. The phone just rings forever!

At this point, I figure I've just been scammed, and am out the $130 I paid for something that is of low quality that I'd never wear. I think this company gets by playing the numbers. They probably figure that most people can't tell the difference between poor and good quality, and will keep thier purchase. For folks who are dissapointed with thier purchase, they just give you the run around, and you never get your money back. Because of the low purchase price...I'd guess many people just give up, call it a lesson learned and quietly go away.

I'm not one to quietly go away. I'll be filing complaints within thier home state of NJ. I think they should be closed down at best, or made to be much more honest and transparent on thier website. When they list the fact that they offer a 30 day guarantee or refund.....their should be an (*) right there to make you see a comment that a refund can be denied at thier whim and refund is subject to a restocking fee. That one little change woulud have a lot of shoppers think twice before buying here...as they should!

Remember, you get what you pay for (and sometimes even LESS)!

Jolene
Folsom, California
U.S.A.

This report was posted on Ripoff Report on 01/30/2009 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pricerockcom/cliffwood-new-jersey-07721/pricerockcom-pricerockcom-beware-false-refund-policy-low-low-quality-chain-cliffwo-418164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

Sudden Change in Return Policy- BEWARE-

AUTHOR: J. livingston - (U.S.A.)

POSTED: Wednesday, March 11, 2009

After posting my report/complaint, I checked back on the pricerock.com website to review thier return/refund policy again. There was suddenly a change in their written policy online. They no longer require you to contact customer service to get an RMA# (that's good, because noone EVER answers the phone, or returns and email from this place). They now state to return the merchandise with tracking and insurance. On 1/30/09, I did just that (USPS Priority with tracking and insurance). I WOULD STRONGLY RECOMMEND THAT YOU PAY A LITTLE EXTRA FOR SIGNATURE CONFIRMATION.They state that the refund may take up to 21 days. After waiting more than 30 days, I still had no communication from them and NO REFUND. I called and emailed to F/U and no answers from them. I will now be persuing additional claims through NJ A/G and BBB. These people were kicked off Ebay, and it's easy to see why. They must have had a TON of negative feedback. It's too bad realtime feedback is not required on all online shopping websites. My only hope is that a few buyers see the reports on this website and others before you shop with Pricerock.com (unless you are not concerned about the quality of the jewelry you are buying).

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#2 Author of original report

Change In Refund Policy

AUTHOR: J. livingston - (U.S.A.)

POSTED: Monday, February 02, 2009

A recent check on the pricerock.com website shows a change in thier stated return/refund policy in the past week. You NO LONGER need to email Customer Service to get an RMA# to return. There NO LONGER is a message that they reserve the right to refuse a return. Once they receive the item back (within the 30 day period), your refund should be complete within 21 days. I've sent my chain back according to thier new policy. Will post an update when I see my refund.

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#1 Author of original report

Change in Pricerock.com return/refund policy

AUTHOR: J. livingston - (U.S.A.)

POSTED: Friday, January 30, 2009

I checked the pricerock.com website again today 1/30/09 to attempt to email Customer Service AGAIN...and see that they've changed the verbage on thier refund/return policies. You NO LONGER need to contact Customer Service for an RMA# to return your item. The verbage relating to thier 25% restocking fee has been removed. Customers are advised to return thier item within 30 days to the address listed, using delivery confirmation and insurance. Refund should be issued within 21 days, minus shipping cost. This sounds much better! My package goes out today, I will post again when I get my refund.

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