• Report: #410820
Complaint Review:

Prima Worldwide Warranty

  • Submitted: Sun, January 11, 2009
  • Updated: Sun, January 11, 2009

  • Reported By:Farmington New Mexico
Prima Worldwide Warranty
Internet U.S.A.

Prima Worldwide Warranty Refuse to service my TV even though I have sent a FAX of the contract. Internet

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On 1/3/2006 I purchased a Sabio 40" LCD TV from Dakota PC Warehouse through their ad on eBay. The price of $2499 included a six-year in-home warranty, which turned out to be through Prima Worldwide Warranty (PWW).

I asked who would do the service, if required. I was told that there was no one in my area, so they modified the contract that they would send a box and pay shipping both ways.

In 2008 the TV display developed a dark vertical line about 4" from each side of the screen plus dark vertical shadows. I called PWW. The person who answered the phone asked me to FAX a copy of my contract and original purchase invoice, which I immediately did. He said they would find a service company in my area and get back to me. I waited a week, but no one called.

In the following weeks I called several times, each time reaching a different person. I asked to talk to the supervisor. He (Vic) was never available. They asked me to FAX the contract again, which I did. At one point they said they had a local company to service my TV; it turned out that company was in Pennsylvania (about 2000 miles away). After that, they refused to take my calls.

The expiration date on the warranty is 1/3/2012. All I want is for the TV to be repaired or replaced as per the contract.

Farmington, New Mexico

This report was posted on Ripoff Report on 01/11/2009 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/prima-worldwide-warranty/internet/prima-worldwide-warranty-refuse-to-service-my-tv-even-though-i-have-sent-a-fax-of-the-cont-410820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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