ED Magedson – Founder
Prime MangoInternet United States of America
receiving full bottle with sample and another bottle less than 2 weeks later
not honoring their trial as advertised and stated in their policy
incorrect # of tablets in sample
not sending RMA's as requested.
May 31 (23 days) - e-mail from customer service addressing:
incorrect # of tablets in sample (14 day trial means you have 14 days to cancel the order, not
14 days worth of product)
Receiving full bottle with sample - they always ship full bottle with trial
Explaining how the 14 day trial period works, starts when you order - you must cancel within
14 days or you will be charged. (duh)
No mention of 2nd bottle shipped
No mention of their failure to cancel membership timely and stop charges
No mention of refunding my money
No mention of RMA's
Immediatly, I replied by copying their return policy in the e-mail and counting the number of days between order, cancellation, charges, and 2nd shipment (because they were obviously having trouble with the math.)
I reminded them again:
that they had not provided me with RMA's
that they shipped the 2nd bottle after I cancelled (really, it shipped 9 days after I
ordered the trial but I hadn't looked at the shipping label yet)
that I was charged for both shipments after I cancelled the order
Then I requested they not send me anymore ridiculous e-mails like the one I just received.
June 1 - Got this today.
" Thank you for your inquiry, At this time I would ask that you contact our Customer Service Department in order to get this matter resolved as quickly as possible. I do apologize for any inconvenience this may cause you."
I called my Credit Card company and filed a complaint. They have agreed to dispute the charges.
This report was posted on Ripoff Report on 06/01/2012 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/prime-mango/internet/prime-mango-mango-pure-beware-nasty-snakes-in-the-grass-internet-internet-891652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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