Report: #86701

Complaint Review: Prime One Financial

  • Submitted: Mon, April 05, 2004
  • Updated: Mon, April 05, 2004
  • Reported By: Oceanside California
  • Prime One Financial
    61 East 8th Street #140
    Toronto, New York

Prime One Financial AKA Prime One Benefits I was ripped off for $374.00 Toronto New York

Show customers why they should trust your business over your competitors...

This is a chronological account of what happened.

12/22/03: I was called by Tina. 416-542-1611 ext 284 I was told that for a one time payment of $187 I would receive a non-secured credit card with a $2500 limit. Tina gave me a pin #4817. I was told that the card would be here by 01/05/04. I would not be billed the $187 until 01/12/04. This way I could get a cash advance on the card to pay for the processing fee.

01/06/04: My checking account was debited $187.00 by First National

01/29/04: I called and spoke with Marilyn. I was told card would be here by next week.

02/16/04: I received a package from Prime One. No Credit Card. Package contained coupons and a booklet on how to repair credit.

02/17/04: I called and spoke with Charlene. I was told that the card would be here by the end of next week.

03/01/04: I called and spoke with Frank. I was told that I had to fill out and send an application that had come with the package. I would receive the card within 10 to 15 working days from their receipt of the application.

03/01/04: I found the application, filled it out and mailed it.

03/08/04: My account was debited $187.00

03/09/04: I was called and told that my account had inadvertently been charged again due to a computer error and the charge would be removed before the end of the day.

03/15/04: No card, no credits. I called and spoke with Dorothy. I was told that I would receive the card in two days. My account would be credited $187 by Wednesday.

03/17/04: No card. No $187. I received in the mail an application for a secured credit card and asking for a $250 deposit.

03/17/04: I called and spoke to Marlene and asked to cancel the account since I had not yet received what I had paid for. I was told that she could not do that. I asked to speak to a supervisor and was told that a supervisor would call me back. They now owe me $374.00

03/19/04: No credits to my account. I called and asked to speak with a Supervisor. I was told that none were available and that one would call me back.

03/22/04: No credits to my account. Still no call from a Supervisor. I asked again for a Supervisor and was told that they were not available and that one would get back to me.

3/24/04: No credits to my account. I called again and asked about the credits and was told that company policy was not to give refunds. I again asked for a supervisor and received the same runaround. I was told that if I called between 8am and 6pm Eastern time I might be able to talk to a supervisor.

04/05/04: No credits yet. I called and spoke with Steven. I asked about the second debit of $187 and was told that they are working on it. I asked about the refund of the first $187 and was told that the company does not give refunds after they have processed the card request. I explained that I had never received a card. I was told that it had been processed, therefore, no refund. I asked for a Supervisor and was told that none were available. I asked to have one call me and was told that no outgoing calls were made from that facility. I explained the complete situation to no avail. I then told Steven that if I did not at least hear from a Supervisor today that I would be forced to seek legal remedies. Steven didn't care. He then said that he would work on getting me a credit for the second $187 by the end of the day but that company policy prohibited him from giving a refund on the first $187.

I will be more than happy to join a suit against these people. I will also be filing Fraud charges at my local Police Dept.

Oceanside, California
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This report was posted on Ripoff Report on 04/05/2004 06:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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