Complaint Review: Prime Time Shuttle
The only reason they get one star is that there us no negative options! What a POS!
I made a reservation through some outfit that uses the web name "GO" for a shuttle from Burbank Airport to Long Beach
Airport. I arrived at Burbank on a Wednesday, stayed overnight in Burbank and wanted to leave from the airport on a Thursday to go to Long Beach. Since the web site had trouble sending me from one airport to another (how can this be a
problem for airport shuttles?), GO had me put in a phony phone number and flight info and then lined me up with a Burbank shuttle company called Prime Time Shuttle GO GUARANTEED that when I showed up at Prime Times desk I would be on a
Shuttle within 15 minutes. Since I knew I would be at Burbank by 2 or before and since it's a 45 min. ride to Long Beach I had my family at Long Beach at 3:pm.
All went well until I arrived at Burbank an hour early. After tracking down Prime Time's rep outside the terminal (no desk) I was told some gobbledygook about them trying to track me down by the phony phone number, Prime time told me I wouldn't be leaving on a shuttle until some other travelers arrived on a 3;30 flight (I was supposed to be in Long Beach at 3:00) AND ONE OF THE PASSENGERS WOULD BE GOING TO EAST LA FIRST! Any SOCAL native knows East LA is pretty much in the other direction from Long Beach. For the next hour I spent phoning, waiting, pleading, etc. for some relief from this ridiculous
situation. Finally, about 3:15 GO offered me a refund of my prepaid ticket. By this time I had no option other than to take a $100 cab. So I kept my Prime Time seat and finally got on a shuttle at 3:45 pm. By this time I was getting irate calls from my family at Long Beach wondering where the hell I was. I was on my way to East LA!
When we finally dropped of the East LA customer, I was desperate. I asked how much extra it would be to go to Orange County instead of Long Beach. The final kiss off from Prime Time was when my shuttle driver said he would take me but the dispatcher said "No", the driver had to come back to Burbank for more scheduled pickups. I was given their typical BS of a
driver being home sick. I finally arrived at Long Beach at 4:25 pm. My ride was long gone.
The take away from this whole fiasco is do NOT trust Prime Time to live up to any commitment what so ever is made in advance. I would rather trust the first wino I meet on the streets than this bunch. BTW, the dispatcher that said no to my request for drop off in Orange County is the same one that said East LA is on the way the Long Beach.
This report was posted on Ripoff Report on 03/17/2013 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/prime-time-shuttle/internet/prime-time-shuttle-go-airport-shuttle-commited-to-a-3-pm-drop-off-and-was-2-hours-late-i-1035544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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