• Report: #715674
Complaint Review:


  • Submitted: Fri, April 08, 2011
  • Updated: Tue, July 19, 2011

  • Reported By: Denita — Stone Mountain Georgia United States of America
3800 Prk Central Blvd. N Pompamo, Florida United States of America

Primecast Connexion Technologies Company Is No Good Pompamo, Florida

*UPDATE Employee: Primecast Response Team

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In December i received a letter from my cable company that they would no longer provide service in my complex.  There was a sign out there for Primecast and i gave them a call.  Iwas quoted a pric for 12 months of 140.00 a month and the first bill was fine because i knew that bill would be a little high.  The second and third bills were fine and low and behold the bill for April has jumped to 200.00.  When i contacted them they are saying it would be low for the just the three months and stated that would have a Supervisor call in 48 hours. 

Well it has been 1 week and no call back.  My next problem is that my service on my direct tv is not working like it should and it took them a week to get it straight only for the same issues to start again.  When in contacted them again now there is a tt open and it is 3 weeks out.  Do not go with this company because they are a totalled rip off and don't know what they are doing.  I am stuck for 2 years with them i may have to bite the bullet and get charged the etf.  Whatever you do do not go with this company.

This report was posted on Ripoff Report on 04/08/2011 08:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/primecast/pompamo-florida-33064/primecast-connexion-technologies-company-is-no-good-pompamo-florida-715674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Primecast Response Team

AUTHOR: Primecast Response Team - (United States of America)

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns.  We look
forward to hearing from you and appreciate any comments/suggestions you
would like to share. 


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