We switched to primecast a few months ago and were told by the guy going door to door at our complex that since it was a new system, that if there were any problems, just let them know so they can get it worked out.
A month or so into our new service (internet & TV) the Tv with DVR was not recording what we had set up, do to weak/loss of signal. We reported it and THEY wanted to send someone out to check things and make sure it was nothing of theirs causing the problem (which I knew it was and tried to tell them).
I received a call from the technician awhile before he was to show up. He informed me that he checked the status of our complex and found out that it was a site wide problem and that him coming over would do nothing. So, he said he would cancel the service call and that we should just wait it out. We did and the service got better.
NOW, in the last week or so, when I was making a payment online, I noticed that our amount due was way to high, called and was informed that there was an $85.00 fee for a service call made. We informed them that the service call was not wanted by us (they decided to do it, we didn't ask for it) AND the guy that was going to be doing it, canceled it since it was a site wide problem, not just us.
They put in an report on it and told us we would hear back on the issue. A few days goes by and we received a shut off notice in the mail so we again had to call them to find out what was going on and was informed that the fee was not going to be taken off, and that if we did not pay it, service would be shut off.
So, primecast here in Denver, CO (HQ is in FL) is charging us for a service visit that never happened and was NOT ordered by us.
On the phone, they informed me that I signed the service receipt, however when I asked them to prove that I had they changed the subject and refused to prove to me that I signed for this service visit. The ONLY time I have signed ANYTHING was the day I signed up for the service, never again since. NOR have we EVER has ANYONE from primecast come to our home, let alone at our request.
I thought that maybe primecast forged my signature, but they can't even find/prove that I signed for it. But they say that "I signed for it" so it "must of happened".
This is a crime in some way. I am NOT going to pay for something that NEVER happened. Their service has problems and then ask the people to report them so they can "provide a better experience" then lie and say I ordered the repair visit, then signed for it so I must pay $85 dollars.
This is got to be the biggest joke I have ever heard of! If they can prove to me that I signed it, I would pay, BUT I DIDN'T! I was not even HOME the time they "say it happened". This is a corrupted company that upon a simple search can be found at the heart of thousands of problems like this and others.
PRIMECAST IS A LYING CHEATING COMPANY! DO NOT GIVE THEM YOUR MONEY!