Report: #983158

Complaint Review: primotronix

  • Submitted: Mon, December 17, 2012
  • Updated: Wed, January 09, 2013
  • Reported By: paul — pittsburgh Pennsylvania United States of America
  • primotronix
    1266 east main street
    stamford, Connecticut
    United States of America

Show customers why they should trust your business over your competitors...

On 11-6-12 I purchsed a Sigma 28-300 zoom lens. It did not fit my camera and I returned on 11-14-12. On 11-16-12 David accepted the return from UPS. I have not received a refund on my credit card. In Woody Allen's world they have the lens and my money. This company must be a god mine!
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This report was posted on Ripoff Report on 12/17/2012 08:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

primotronix scam

AUTHOR: Andrea - (United States of America)

I was scammed by primotronix and lost approximately $400.00.  However, I have been working very hard to stop these people.  I have called the police department in Stamford to find that the business address is there but the company is not.  I called the attorney general in the state and sent information to them.  I filed a police report in my town, and they sent it to the police in Stamford, and I am going to every place on the internet and rating them.  If eveyone did this we may stop them.
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#2 REBUTTAL Individual responds

primotronix scam

AUTHOR: Andrea - (United States of America)

I purchased a canon 7D advertised as $1009.99 with a warranty for $299.99 and miscellanous items.  As of 1-8-13 have have not received my warranty. I have spent 3 months calling sometimes daily to get a refund.  I have been promised by Stephen, Jeffery, Roger, David.... the names go on that my money will be in the bank in 5 working days.  When I call now they put me on hold indefinitely.  The sales people are like used cars salesman when the say, "I'll make you a great deal and and give you a great discount," but you end up paying more than the asking price. I bought $2051.94 worth of merchandise and paid $2199.98.  The salesman, Mickey, actually quoted me a price of over $2400.00 at first.  When I question why the price was so high, he said he was going to give me a great deal of $2199.98.  When I said no he said he could go as low as $1899.98. Unfortunately, I paid, and they took the $2199.98 out of my bank.  

When the camera came there was no statement just the packing slip, so I looked up the prices and found I over paid even more. The cost of everything was $2051.94. I tried to send eveything back, but I needed a voucher number.  I e-mailed and called for one and never was able to get one.  By the time I was just going to send it all back I was 2 days over the 30 day limit, and they would not accept the return. It sounds like I am lucky to have all the merchandise.  Yesterday, I called them and I was told I needed to speak to Simon, but he was on another line and would call me. 

Today, 1-8-13, I called to talk to Simon, but he was on another line.  I requested to hold and wait for him, but was told I could not be placed on hold.  Ironic,  I've been placed on hold for hours.  Roger, who I have talked to before, was very rude and said I would have to go through him.  I explained it all, again, and was informed he would have Simon"upgrade" to a 5 year warrenty and it would be here in 5 days.  Just a note, all other items purchased are all over priced and I am ashamed of myself for not paying more attentiom.  They are making so much money if they are doing this to everyone.  They must be Stopped!
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