Report: #1004273

Complaint Review: PRINTERPIX

  • Submitted: Sun, January 27, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: Dahna — Walnut Cove North Carolina United States of America
    107 Commerce St. Lake Mary FL 32746
    United States of America


*UPDATE Employee: Printerpix will help

Show customers why they should trust your business over your competitors...

DO NOT USE PRINTERPIX!!! In good faith, I made several orders in late November--2 of them for the 20"x16" PHOTO CANVAS. 

Upon arrival they were extremely poor quality, faded colors--just awful.

When I contacted the company, they had me send one back and said they would 'redo' them...

Much, much later they send the exact same 2 canvases back---absolutely NO looked like they printed it exactly the same---poor quality--faded color---slightly out of focus....

I had another order that they had LOST--so after Christmas when I addressed the photo canvases issue and advised them I just wanted a refund---Supervisor Michael Conners would not send me a return label to send them back---very rude and uncaring...not a single apology...In fact, they just ignore my requests.

I will not pay to send these canvases back to this useless company.

Do NOT waste your money with this company. 

I have photos of these poor quality photo canvases if anyone would care to see...

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#1 UPDATE Employee

Printerpix will help

AUTHOR: Clickinks - (United States of America)

Hello Dahna,

We have refunded you for the unused vouchers and shipping.  Unfortunately, we can only print photos as submitted, we would be happy to print a new canvas for you, if you can get a higher quality photo, or we can print it smaller, not requiring the quality needed for a 20x16" enlargement, just let us know.  Also, all tracking numbers for your 5 orders show as delivered, please let us know if something hasn't been delivered so we can put in a claim with the post office for you. Thanks.
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