• Report: #1123481
Complaint Review:


  • Submitted: Thu, February 13, 2014
  • Updated: Thu, February 13, 2014

  • Reported By: Anonymous — Texas
107 Commerce St. Lake Mary, Florida USA

Printerpix Did not send me items that I paid for. Lake Mary Florida

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I purchased metal prints from Printerpix via Groupon.  In addition to the metal prints, I ordered metal easels that allow the prints to be displayed on a wall.  Printerpix sent me the prints but did not send me the easels that I have paid for.

I have tried numerous times to call them.  Not once in the past few months have I called them and not gotten an error message about the phones being out of service.

After complaining to Groupon, I received an email from Printerpix telling me that my inquiry was being assigned to a special respresentative. After a number of weeks and more attempts to email and phone the company (I even tried their Twitter account), I received an email telling me that my inquiry was being turned over to their "logistics team".  In my emails to them I have been sending them copies of the "picking list" (packing list?) and invoice which shows that I paid for items and these items were not included in my shipment.  Their emails to me are obviously nothing more than stall tactics.

I placed my order in early December.  It is now mid-February and I have not heard from anyone in weeks.  I still have not received the items I paid them for.  

I wish I had researched this company and read online reviews before placing my order.  There are plenty of reviews online warning against this company. I wrongly trusted Groupon to do business with trustworthy, reputable merchants.  

This report was posted on Ripoff Report on 02/13/2014 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/printerpix/lake-mary-florida-32746/printerpix-did-not-send-me-items-that-i-paid-for-lake-mary-florida-1123481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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