Everything started with an offer on Groupon for photobooks. I thought it would be a good idea to get some photobooks for mine and my husband's family for Christmas, with our wedding photos. I ordered 4 books in November.
First 2 arrived on time and were quite good.
Then with the next 2 books (several days after), problems started. I got the third book which was poor quality, the cover looked really bad.
As I found out later Printerpix run out of covers so the first 2 books had upgraded cover. This was a nice gusture but the problem was these 4 books were for our family so I needed them all to look the same. But I thought ok, I just wanted to get the last 2 despite the differences because I was already a bit worried with third book being poor quality and fourth being delayed.
I was in a hurry because I needed to send 2 books abroad before Christmas, what obviously still hasn't happened!
I finally received fourth book middle December and again poor quality. [continued below]....
..... They were reprinting these photobooks a couple of times but they were still not a good quality. Books had black marks, black lines through pages, cut frames, damaged covers, strange colours etc.
After a couple of weeks of them sending me rubbish books it got to the point where I've had enough! I left some comments on their facebook page but after some time they blocked me so I can only contact them by e-mail which takes ages for them to reply! On their facebook page there were so many comments with the same problems and eventually they deleted all the bad comments and probably blocked more people from leaving negative posts. I was asked to send one book back for them to investigate the quality issue but they claimed that they never got that book back...
Now I am still waiting to get my last photobook. We exchanged some e-mails but nothing happened and I am waiting for their reply. They asked me again to send all the photobooks back but I am not going to do so untill I get my last photobook in a good condition! They don't respect customers so I don't have to respect their requests. We are in February now and I ordered the books in November. Nice Christmas gift... For Christmas next year?