Report: #231261

Complaint Review: Privacy Matters - Privacy Matters 123 - True Credit, And Savings Smart

  • Submitted: Thu, January 18, 2007
  • Updated: Thu, January 18, 2007
  • Reported By: Cumming Georgia
  • Privacy Matters - Privacy Matters 123 - True Credit, And Savings Smart

Privacy Matters - Privacy Matters 123 - True Credit -Savings Smart Ripoff Unathorized Charges Internet

*Consumer Comment: Never mind the affiliates

Show customers why they should trust your business over your competitors...

Im leaving this rip-off report mostly for information. I am 21 years old, and like most 21 year olds just starting to build credit. I like all the other reports on this site, googled online credit report, and one of the recommended sites was I did as everyone else did, entered the required information of the opening page with the correct email address and my mothers (with her permission) Debit card number, agreeing to a $1.00 charge for a free trail period.

November 13, 2006 is the day I authorized the $1.00 charge. I waited an hour continously checking my email for the membership number that is required to view your report, yet no email was ever recieved. My mother who works with me suggested I call the 1-800 number listed on the website to speak to someone about getting my membership number. I called spoke to a very friendly representative and he asked me to go to to get the credit report. He also stated he cancelled my privacy matters membership.

November 13, 2006 I established a True Credit Membership, and obtained my credit report. Exactly one month a day later December 14, 2006 my mothers account was debited $39.90 and we realized we had forgotten to cancel the trail membership. That is our mistake.

On December 14, 06 True Credit Membership was cancelled. Yet two weeks later we were hit again with charges of 39.90 to the membership number of 581127056. I called Privacy Matters again and spoke with Gerald who said that I did not establish a membership with them and he does not know why I am being charged that my membership number was 8004360817 but that my account was never activated. He gave me the number 1-877-993-6264 stating that was the company that was charging me, and I asked were they the same company's and he said that they weren't the same companys but partners. On that day I spoke to Gerald (who did not give his csr number), Khia ( 45359), and Jennifer (25946). The account/ Membership was cancelled and charges were refunded 2 days later. No more stress.

Yet today January 18, 2007 a little dollar charge snuck in??? So my mother pulls up her banking statement and Saving Smart has been pulling out this dollar for 2 months? We thought the first dollar was the Privacy Matters processing fee. So again today I call the number on the bank statement. Automated! To cancel membership you have to enter member number. I DONT HAVE ONE! or you can look your up by your phone number. I entered our house number, every cell phone number in our house and yet no membership was found. So I already found out from Gerald that the other two companys are affiliated so I call Privacy Matters again and she says my account with them is cancelled. I told her well $1.00 was taken out yesterday. She looked at something obviously... and via phone connected me right to Saving Smart???

So today I had the pleasure of talking to a very rude Cozzette(23974) and Cozzette(23974) cancelled this membership to Saving Smart (after a 20 minute phone conversation) that I have never authorized nor had my mother. I also let her know that I too am recording these phone conversations and that I know they are all affiliated and asked what other companys have been given my mothers debit card information. She talked to me like I was crazy. She had no idea what I was talking about but my membership was cancelled. But before I hung up I let her know that no more charges from any of their companys were authorized and if there was anymore legal action would be taken.

Then I also sent an email to stating...

On November 13 2006 I set out to get a credit report online. I signed up for Privacy Matters 123, filled out the first page of information with my name and email and with my mothers debit card and waited for an hour for a membership number to be sent to my email. After continously checking my email, my mother suggested we call to find out the membership number to then view the credit report. After calling the 1-800 number listed on the website and speaking with a representive, he then directed me to True Credit, and stated the he cancelled the Privacy Matters 123 Membership, and at True Credit I could resign up and get the credit report. I viewed and printed my credit report. ONE credit report was all that was signed up for. In December after many attempts I cancelled my membership for True Credit. Yet still today after 4 phone calls and 5 representatives there are still charges being applied to my mothers debit card. It is my understanding that True Credit, Privacy Matters, and Saving Smart are all affiliated. The matters with True Credit and Privacy Matters were finally cancelled after numerous phone calls and many attempts of the run-around. But how were we supposed to know about Saving Smart? Not one charge from Saving Smart was authorized. As of today the membership that was NEVER signed up for with them is Cancelled after a very rude conversation with Cozzette (23974). TODAY January 18, 2007 NOT ONE CHARGE WITH ANY OF YOUR AFFILIATED COMPANYS IS AUTHORIZED. All phone calls for the three cancellations have been recorded, along with the dates and names of the 4 representatives and there I.D. numbers. If any further charges are in incurred legal action will be taken.

Tiffani *******

5 minutes later I recived

to me

show details
11:23 am (1 hour ago)
Thank you for contacting Member Savings. You will hear back from us shortly. Please expect a response within 1 to 2 business days. In the event you need to contact us regarding this inquiry, please refer to the case number at the top of this message.

Member Savings Representatives are available to respond to messages Monday through Friday 7:00 a.m. to 7:00 p.m. Central Standard Time, excluding holidays.

This is an automated response. Please do not reply to this message. You will hear from one of our staff shortly

My questions are I have sat here through 84 of these rip off reports and there are several more companies affiliated with the
initial privacy matters company. I also read the ex employees response. How do you know if you are passed along to the other companys. Do you just wait for the outrageous charges??? I asked Cozzette but all she said was your account with my company has been cancelled. I dont know of any other companys. What is there to do to stop being signed up for these companys. I cant believe that a person would work for such a company and literally sneak and steal other peoples hard earned money. But also that they can get away with this? How do we prevent any more backdoor charges??

Thank You

Cumming, Georgia
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This report was posted on Ripoff Report on 01/18/2007 12:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Never mind the affiliates

AUTHOR: John - (U.S.A.)

as you would never get to that point had this privacymatters not falsely gave the impression that they are offering a free credit report-which they clearly are not. Bunch of scumbags.

If you want a free report-though ou have to pay extra for scores-go to as you are allowed 1 free report per year from all 3 bureaus-though I see Experian is trying to pull a fast one saying the site is unavailable and you have to call their "tech support".
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