Privacy Matters everything you need to know about privacy matters, how to fight back Omaha Nebraska

This is for all the people dealing or have dealt with privacy matters.

I made a post about 2 years ago about this company. I haven't had any more run ins because I stay away. I have received about 100 emails in the last 2 years on my single post on this website. $800 was taken from me. These people are scamming everyone. They WILL refund your money with a little work. Call them up and yell and scream, threaten with lawsuits etc. This is any and all information you could want to get to the bottom of these scam artists. The base company is Vertrue, Inc. I will support anyone and give 100% into helping take these guys down. Let's make these people become nonexistant.

Name: Vertrue, Inc.
Phone: (402) 661-2000
Address: 9500 W Dodge Rd
Omaha, NE 68114
Website: www.vertrue.com
www.galleria123.com
www.adaptivemarketing.com
www.dealpass.com
www.todaysescapes.com
Original Business Start Date: July 1989
Principal: Ms. Deborah Podrazo, Vice President, Corporate Services
Customer Contact: Ms. Connie Zimmerman, Sr. Manager, Client Sales Support
TOB Classification: Advertising-Direct Mail, Credit Cards-Protection Service, Purchasing Service
BBB Accreditation: This organization is not a BBB Accredited business.

Additional DBA Names

American Express Health Services
At Home Rewards Club
Memberworks, Inc
DealPass
Privacy Matters


Nature Of Business

Vertrue is a holding company with a number of subsidiaries that design and sell membership programs under a variety of names that offer consumers discounts in the areas of healthcare, travel, family entertainment and fashion.

The Company's subsidiaries market membership programs via direct mail, telephone and the Internet and by contracting with unaffiliated third party marketers who offer the company's membership programs to their customers. Generally the programs are offered on a thirty-day trial period, and often with the offering of a gift certificate redeemable at a major retail store as an incentive to agree to the terms of a trial membership for the program. Under the terms of the trial offer, no charge is billed to the customer's credit or debit card if, within the trial period, the customer contacts the company and cancels the membership. If the customer has not cancelled the membership by the end of the trial period, the membership fee is automatically charged to the customer's credit or debit card. Memberships are automatically renewed and charged to the customer's credit or debit card or bank account at the then current price until the customer cancels the program.


Customer Experience

Based on BBB files, this company has an unsatisfactory record BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims BBB Definition:

advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising BBB Definition:

BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp
which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the Bureau due to a pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints concerning unauthorized charges to consumer's credit cards.

Complaints reported to the Bureau primarily involve claims of unauthorized charges by the Company's affiliates. In such cases, customers reported no recollection of having agreed to the programs that were billed to their credit card, debit card or bank account. In some of the cases, consumers reported being charged for two or three years.

The company has responded to all complaints offering a full unconditional refund for such unauthorized charges, while also denying that any of its charges were not authorized by the customers. The company has stated that, with the consent of its customers, its practice is to tape record telephone transactions, including the terms of the agreement with the customer. The company asserts that the audio tapes clearly reveal that all customers are fully aware that their credit card, or other forms of payment, will be charged for the program if it is not cancelled within the trial period.

In response to customers who have complained about repeated charges over a period of years, the Company has stated that the terms the customers have agreed to include the automatic renewal of the membership each year at the then current price."

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 2294 complaints about this company in the last 36 months, our standard reporting period.Of the total of 2294 complaints closed in 36 months, 881 were closed in the last year.

All of this is provided by the Better Business Bureau (BBB). They are an unsatisfactory business and not supported by the BBB.

John
Gainesville, Florida
U.S.A.