Prize Candle Shut down all avenues of communication, broken candles. Internet

 I placed 2 orders for candles on December 03, 2016. The total was about $90. After receiving order confirmations there were no other personal communications from Prize Candle - though I continue to receive email offerings until Decemeber 10, 2016. On December 11, 2016 I tried getting in touch with a prize candle to check on my orders. I discovered their website was down and their phone number is no longer in service. Their Facebook page stopped being updated around noon on December 10, 2016 and they are not responding to message or emails. I filed a report with the BBB on December 14, 2016 after numerous attempts to make contact with Prize Candle to no avail. On December 17, 2016 I actually did receive my candles, 2 orders of 3 candles each. They were 3 to a box. The boxes were full of broken glass. They were packaged so horribly the candles were nearly all broken. 1 somehow survived the shipping. I cannot possibly give these out as Christmas gifts! Also, it is interesting to not that the listed owner of Prize Candle (according to the BBB) is Nancy Lyczkowski. LinkedIn has he listed as the owner / founder of Prize Candle with the active dates of September 2012 through September 2016. What is going on here?