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Report: #1121693

Complaint Review: Pro Optimizer - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Michelle Genack — West Richlamd Washington
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  • Pro Optimizer Haryana 133001 Nationwide USA

Pro Optimizer Unknown ; Could not understand the man I spoke to in India. They were supposed to "HELP" me, They took my money, screwed up my computer and won't talk to me now!! INDIA?? Nationwide???

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For many months I would on and off see this ad pop up telling me my computer was "at risk" for all kinds of spyware, malware, viruses...etc etc... I simply ignored it because I had Norton. Well my computer had been acting a bit sluggish lately and I did everything I knew to try to help it.. cleaned my cache.. removed any unwanted programs, games, etc. Nothing that would effect the running of computer during it's natural..or unnatural day at work. It helped a bit, but then I thought, wellthis Optimizer thing I've heard of a lot...just seeing it all over the web and thought why not try it? So I do their little "SCAN" (which after this incident should be called "SCAM") and I put in my credit card, $39.95 and it pops up two windows.

ONE window had an 800 number and said on to contact the phone number to set up my Optimizer Program.The box below it said that it was for "advanced" users. SO I call and I get this man with an extremely strong accent. I asked him where he was at and he said India!!!!! Ok...so not a big deal as long as he can help with my problems.

SO this indian guy asks if he may remote himself to my computer. I said Ok... He gets on and starts rooting through all my stuff, programs, etc....and after about 10 or 15 minutes of whatever he was doing. He tells me that I have all these issues with my programs, all kinds of problems that are causing my computer to run badly....So I got excited...I am thinking "yes! This guy found the issues and he can fix them NOW so I finish my homework!! YAY!

So he starts typing out all this stuff on my screen about, "if I take my computer to a person it will cost this amount of money $$ and if I take it to another guy, it will cost This amount of $$ and I will have to hand carry my computer, but if I go to another big company like Best Buy it will cost this and that....but I can have my computer fixed by remote for only $50 and some monthly fee...etc I was then assuming he was trying to put me on some type of "Pro Optimizer" monthly friends and geeks plan...not sure becasue I didnt understand half of what he was saying. (No offense to any one in India that has a heavy accent)

SO the conversation goes on...more of him talking then me..It seemed to have come to an end because I finally heard silence and I thanked him for his help and hung up. The next lthing I know he is still on my computer writing to me and throwing more figures at me..I finally shut down my computer..and I think it's done. (but for my $39.95)

So I start to use my computer for my homework after all this crap had transpired... and suddenly all these pop-up ads are popping up everywhere!! I MEAN EVERYWHERE!! I closed them and then windows would pop up saying my internet explorer stopped, my windows for explorer closed on their own, which kept losing all ther research web sites I needed, then they would freeze again and again, and when I did get my windows open, they were SO SO SLOW!!! I finally tried to restore my computer to a previous time, but NO luck. PRO-optiizer had already done their damage and left.  I can't do ANYTHING now on my computer. They need to replace my computer...I would have been happy with just a refund but these people are a**holes. No one answers thephone except more people fromINDIA!! what the heck??? PLEASE DO NOT USE PRO OPTIMIZER>It is a sda NO NO DOUBT> I am messed up majorly for school now thanks to them. I am going to be the thorn in their side until I get justice!!!!!!!!!!!!!

Excuse all my typos and misspells...  I have been up literally all night trying to fix my computer. I'm in so much trouble now with my homework...it's not nice for scam companies to mess withs single moms that work fulltime and go to school..DO NOT USE PRO OPTOMIZER!!!!  PS had to borrow a friend's computer to get thsi and my homework done!!

This report was posted on Ripoff Report on 02/07/2014 08:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pro-optimizer/nationwide/pro-optimizer-unknown-could-not-understand-the-man-i-spoke-to-in-india-they-were-suppo-1121693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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