Report: #723366

Complaint Review: Proactiv Solution Rodan & Fields

  • Submitted: Thu, April 28, 2011
  • Updated: Thu, April 28, 2011
  • Reported By: CrankyCat — California United States of America
  • Proactiv Solution Rodan & Fields
    PO BOX 10213
    Des Moines, Iowa
    United States of America

Proactiv Solution Rodan & Fields Guthy-Renker, LLC Bait & Switch - Offer a 30 day product via online then send you a 90 via mail. Des Moines, Iowa

Show customers why they should trust your business over your competitors...

I received several emails from Proactive offering a full size product if I returned for $10. Normally I go to the mall and get it from the kiosk so that I don't have to deal with issues.  However this offer stated that they would only send me a 30 day supply. So it looked like a good deal.

Shortly after I received the product for $10 and it was not full size. I let that slide, thinking well I got what I paid for but not what was promised.  Then today I receive a 90 day supply with a bill stating that they will be taking the rest of the product cost from my card for three months.

I called their support to cancel the auto-ship and ask them for an explanation.  Here is where they got me.  They offered a 30 day auto ship online, but when they sent me the "sample" size product they changed the terms and stated they were shipping a 90 day supply.

Now I am going to return their product and eat the shipping costs because they refuse to credit that as well.

Word of warning stay away from these thieves!!! DO NOT believe their deceptive practices.
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