• Report: #829299
Complaint Review:

Proactiv Solution

  • Submitted: Thu, January 26, 2012
  • Updated: Thu, January 26, 2012

  • Reported By: amy hughes — brasher falls New York United States of America
Proactiv Solution
po box 11448 Des Moines, Iowa United States of America

Proactiv Solution Continued to bill me after I cancelled account due to timeliness of shipments Des Moines, Iowa

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I placed an order for this product in November of 2011.  The first shipment arrived on time, but was much smaller than advertised.  Shipment was a one month supply.  The following month, I was billed for shipment as stated, but did not receive.  I called the company and was told " well Ma'am the next shipment is for 90 day supply and always takes longer to ship".  Shipment arrived so late that I had run out of product.  So I called to cancel my subscription and was told I had a balance of $36.  I do not understand since I have been billed 4 times since I cancelled.  Once for $32, and 3 times for $19.95.  I have only received the initial 30 day supply, and then the late 90 day supply.  When I contacted the company, they said I am being billed since I did not return the product. 

This report was posted on Ripoff Report on 01/26/2012 05:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/proactiv-solution/des-moines-iowa-50336/proactiv-solution-continued-to-bill-me-after-i-cancelled-account-due-to-timeliness-of-shi-829299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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