• Report: #451080
Complaint Review:

Proactiv Solution/Guthy-Renker

  • Submitted: Tue, May 12, 2009
  • Updated: Tue, May 12, 2009

  • Reported By:Boston Massachusetts
Proactiv Solution/Guthy-Renker
Palm Desert, California U.S.A.

Proactiv Solution/Guthy-RenkerProactiv Solution/Guthy-Renker Proactiv Solution likes to bill for products they never send! Palm Desert California

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Back in January I was billed $19.95 for your starter kit. After I was out of the renewing cleanser I order this online along with the cover up stick and never received any of it!Next my credit card was bill $15.42 & $15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged $45.85 for and I never authorized and refused delivery of. At this point I canceled this account.
I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order.

After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the $39.90 and another credit for $12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for $39.90 and another for $12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, $15.42.Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at $19.95, which was already paid for in January.

This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

Boston, Massachusetts

This report was posted on Ripoff Report on 05/12/2009 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/proactiv-solutionguthy-renker/palm-desert-california-92260/proactiv-solutionguthy-renkerproactiv-solutionguthy-renker-proactiv-solution-likes-to-bi-451080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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