Report: #451080

Complaint Review: Proactiv Solution/Guthy-Renker

  • Submitted: Tue, May 12, 2009
  • Updated: Tue, May 12, 2009
  • Reported By: Boston Massachusetts
  • Proactiv Solution/Guthy-Renker

    Palm Desert, California

Proactiv Solution/Guthy-RenkerProactiv Solution/Guthy-Renker Proactiv Solution likes to bill for products they never send! Palm Desert California

Show customers why they should trust your business over your competitors...

Back in January I was billed $19.95 for your starter kit. After I was out of the renewing cleanser I order this online along with the cover up stick and never received any of it!Next my credit card was bill $15.42 & $15.43 for it anyway. I also noticed this company decided to send me another 3peice kit in which I was charged $45.85 for and I never authorized and refused delivery of. At this point I canceled this account.
I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order.

After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the $39.90 and another credit for $12.95, which I am not quite sure about.

So in fairness to them and myself, I am enclosing one check for $39.90 and another for $12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, $15.42.Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at $19.95, which was already paid for in January.

This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.

Boston, Massachusetts

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This report was posted on Ripoff Report on 05/12/2009 12:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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