I ordered Procerin from Procerin.com, After checking them out with the BBB. Got receipt, which I printed out. The Procerin didn't work.
Procerin/aka Speedwinds Nutrition Inc, states on website they have 'hassle free 90 day return policy'. It was a hassle and a half!
I went back to website within the 90 days. Emailed email@example.com to request where to send unused product. Got reply that said to return ALL 3 bottles WITH MY NAME AND ADDRESS, (which I put INSIDE the package) to 'the address listed on our website for a prompt refund of your purchase price'. THERE IS NO PHONE NUMBER FOR PROCERIN, AKA SPEEDWINDS NUTRITION. They have a fax number listed for ordering, that is ALL.
So I go back to website, get the address. Sent via USPS express mail with online tracking. They got pkg next day and had to sign for it.
I tracked pkg, saw it was received and signed for, and then fired off another email to firstname.lastname@example.org, asking apx. when could I expect refund of purchase price?
THEY TOUT WILL REPLY TO YOU WITHIN 48 HRS. LIE, LIE, LIE.
Sent again 2 days later. No reply. Faxed letter using their fax number for ordering, asking for response, and sent all information including receipt from post office, and page I printed out of receipt verification from USPS.
Contacted online BBB in Portland Oregon, filed complaint Feb. 10. Then fired off last email to email@example.com letting them know I filed complaint with their local BBB.
FEB. 11, THEY REFUNDED MY MONEY TO MY ACCOUNT.
DID NOT BOTHER TO NOTIFY ME IT HAD BEEN DONE. IF I HAD NOT CHECKED ONLINE BANKING, I WOULD NOT HAVE KNOWN FOR A MONTH.
So, I contacted BBB in Oregon and let them know I was refunded my money.
BUT I am certain if I had not gone to the BBB, I would not have gotten my refund.