• Report: #1145600
Complaint Review:


  • Submitted: Sat, May 10, 2014
  • Updated: Sat, May 10, 2014

  • Reported By: Niblem — Pennsylvania
Internet USA

ProFlowers.com floristexpress.com poor customer service, bad technology, money scam Internet

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What terrible service from a company I fully expected to fulfill my needs for Mother's Day flowers..

My flowers did not arrive on the date I specified when I ordered them, furthermore they weren't even able to deliver them to my address! When I entered my ZIP code into the information, it should have told me that, I should not have to be told via an e-mail, TWO DAYS later that my order cannot be fulfilled.
 The e-mail was very inconspicuous and I had no idea it was from ProFlowers until I was frantically searching my e-mail for answers as to why my flowers had not arrived!  What if I couldn't check my mail?  That is absolutely the worst process I've seen from an online retailer to date!
 To top it all off, I had placed a second order for flowers that were delivered today, 3 blocks away!!  Does that sound right to anyone??
After talking to a customer service rep. and finally a supervisor I was even more dissappointed, being told that I got an e-mail that said I would receive a refund when It really said I would be given a replacement gift! What?? 
Fix this immediately.  I now have no flowers for Mother's Day and I have to wait 3-5 days for a refund (the em-mail says 5-7 days but the lady on the phone says 3-5 days not to worry!).  What a joke.  What a disgraceful display from what I assumed was a respected e-retailer that would DELIVER.
Disappointed and Shocked.

This report was posted on Ripoff Report on 05/10/2014 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/proflowerscom/internet/proflowerscom-floristexpresscom-poor-customer-service-bad-technology-money-scam-inter-1145600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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